试卷代号：1389
国家开放大学（中央广播电视大学）2018年春季学期,开放本科”期末考试
管理英语4试题
2018年7月
注意事项
一、 将你的学号、姓名及分校（工作站）名称填写在答题纸的规定栏 内。考试结束后，把试卷和答题纸放在桌上。试卷和答题纸均不得带 出考场。监考人收完考卷和答题纸后才可离开考场。
二、 仔细读懂题目的说明，并按题目要求答题。答案一定要写在答 题纸的指定位置上，写在试卷上的答案无效。
三、 用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。
四、 考试时间为60分钟。
一、交际用语（共计10分，每小题2分）
1 一5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。
1.― I think things have been a bit difficult for us the last couple of months.
— We’ve been working hard, but still getting behind.
A.You’re right.
B.I’m afraid.
C.I don’t think so.
2.— How can you explain the latest situation?
—- I know it is all my fault.
A.Sorry,
B.Excuse me,
C.I’m afraid,
3.一 Do you mind if I use vouchers to spend in a restaurant?
A.Yes, please.
B.Not at all. Go ahead.
C.No, thank you.
4.一 I’m going to Beijing for a few days.
— I wish I could go with you.
A.It doesn’t matter.
B.Forget it.
C.I really envy you.
5.~ The Auto Show in the City Stadium has been canceled.
一 Oh, no!
A.What a pity!
B.It doesn’t matter!
C.It’s not interesting at all!
二、词汇与结构（共计30分，每小题2分）
6—20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答 案序号写在答题纸上。
6.I would recommend that you on following through with projects.
A.worked B. work
C. would work
7.The Human Resource Managing Department at Honda is given specific instructions employ the best possible workers.
A.how to B. on what to
C. on how to
8.Creativity, especially which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.
A.that B. those
C. /
9.Companies are interested in your soft skills they are in your hard skills.
A.so. . . that. . . B. as. . . as…
C. not. . . until…
10.The majority of these team challenges anywhere.
A.can deliver B. are delivered
C. can be delivered
11.The demands and requirements placed on the CEO of Sony are different from
on the manager of your local Wendy’s restaurant.
A.these B. those
C. which
12.Who was the meeting?
A. chairing
C. charging
13.What you need to do is to keep things short and sweet, just the.
A.questions
C. highlights
14.Supervisors should their employees in two-way communication so that understanding takes place.
A.enable
B.engage
C.encourage
15.Even the best continually seek ways to their skills.
A.sharp
B.sharpener
C.sharpen
16.Current opinion among politicians is that she is , stands for her principles.
A. encourage B. courage
C. courageous
17.Good work good pay.
A. deserves B. requests
C. deserts
18.At a rough 9 we will take another four weeks to finish this plan.
A. value B. estimate
C. account
19.To build the reservoir（水库）,thousands of people have to be .
A. relocated B. repeated
C. reopened
20.We need communication skills： listen carefully, think before you speak and manage conflicts diplomatically.
A. outstanding
C. general
三、阅读理解（共40分，每小题4分）
21—25题：阅读短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。
In 1916, a French coal mine director named Henri Fayol wrote a book entitled Administration Industrielle et Generale, which set forth five distinct functions of managing that Fayol insisted were applicable in any industry. In the 1950’s, management textbooks began to incorporate some of Fayol, s ideas into their content, and today, management courses still use many of his ideas to teach management to business students.
Planning
Planning involves deciding where to take a company and selecting steps to get there. It first requires managers to be aware of challenges facing their businesses, and then it requires managers to forecast future business and economic conditions. They then formulate objectives to reach by certain deadlines and decide on steps to reach them. They re-evaluate their plans as conditions change and make adjustments as necessary.
Organizing
Managers organize by bringing together physical, human and financial resources to achieve objectives. They identify activities to be accomplished, classify activities, assign activities to groups or individuals, create responsibilities and delegate authority. They then coordinate everything so operations run smoothly.
Leading
Leading requires managers to motivate employees to achieve business objectives and goals. It requires the use of authority to achieve those ends as well as the ability to communicate effectively. Effective leaders can influence their personnel to view situations from their perspectives. Leading also involves supervision of employees and their work.
Controlling
Controlling involves measuring achievement against established objectives and goals. It also requires managers to be able to identify sources of deviation from successful accomplishment and to provide a corrective course of action. Managers first establish objectives and goals, then measure 1338
achievements, identify anything that is keeping the company from achieving their objectives and goals, and provide means of correction if necessary.
Staffing
Without human resources, no organization can get off the ground, let alone do business and make profits. Some distinct features of the staffing function are：
•It puts the right man in the right job.
•It is an ongoing activity as employees keep leaving and joining the company, they also retire from time to time leaving empty places in various positions.
•Efficiency is a prime focus of this function as managing people is the toughest job there is, everything must be accounted for, leaves, payments, benefits, medical allowances, social security accounting and much more.
21.What is the main idea of this passage?
A.To introduce some of the author’s ideas about management.
B.To introduce five distinct functions of managing proposed by Fayol.
C.To promote the book entitled Administration Industrielle et Generale.
22.What are the influence of Fayol’s book Administration Industrielle et Generale?
A.It is of no influence at all for today.
B.It is nearly forgotten by the world.
C.It is still great effect on current management courses.
23.Which step of managing refers to bring staff together and tell them what to do?
A.Leading.
B.Organizing.
C.Staffing.
24.Which item in Chinese below has not mentioned as things needed to take care for people management?
A.住房公积金
B.医疗补贴
C.请假
25.In the step of , managers need to find out obstacles in the course of achieving company’s objectives and goals.
A.controlling
B.leading
C.planning
26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案 写在答题纸上。
In competitive markets, leaders are under increased pressure to maintain a positive work culture. A positive work culture cultivates greater employee satisfaction； greater employee satisfaction contributes to higher performance； higher performance impacts improved client outcomes ； improved client outcomes contribute to service excellence.
Positive work cultures are built over time and need constant attention, Such cultures are dependent on leadership vision and values.
An effective leader sets the tone for the team, encourages a positive workplace culture and is able to bring about cultural change.
Workplace culture is made up of the shared attitudes, beliefs, behaviors, values and expectations that influence the way people work in the workplace. It is “the way we do things around here”.
Some cultural aspects are understood by all and are obvious such as turning up for wok on time, while others may be uunwritten rules” that are not so obvious for example how personal issues are resolved with work colleagues.
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplace. There are also factors out of their control, such as slumps in global prices or a change in demand and supply. The company can, however, control how they respond to these factors.
Those companies that do create positive workplace environments develop a reputation in their community as being ‘good to work for’ and have a competitive edge. Not only are 1340
these companies more able to attract and retain people, they tend to be more stable as they proactively deal with issues and adapt to change.
Teams work best when they are clear about what is expected of them. They are more able to deal with difficult issues if they feel the values of the organization are supportive of them.
For a workplace culture to be positive, the direction and actions of the business must be consistent with the core values of the people in the workplace. The people must trust each other and be able to openly express and exchange ideas.
Working through these steps will help with developing a positive business culture.
26.A positive work culture will give workers more satisfaction.
27.Positive cultures have a lot to do with leadership vision and values.
28.The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive.
29.In competitive markets, leaders are under more and more pressure to keep a positive work culture.
30.Positive work culture can be built in a short period of time.
四、写作（共20分）
31题:根据所给信息求，完成工作计划。
Make an action plan based on the following hints of steps.
A.Identify wasteful usage.
B.Identify person（s） or department（s） with highest supply usage.
C.Perform audit（审计；审核）of supply costs for last 24 hours.
D.Perform audit of supply usage for last 24 hours.
E.Shop（解聘，辞退）suppliers.
F.Negotiate new supply rates.
G.Create standard supply list and utilization controls.
H.Evaluate supplier agreements.
Objective Priority Action Steps Jack Brown September 15 Completed
Reduce (1) Mike Jones September 15 Completed
office (2) Mike Jones October 1 Completed
supply (3) Jack/Mike October 30 Completed
costs by (4) Jack November 15 In Process
10% by the (5) Jack November 15 In Process
end of the (6) Jack December 15 In Process
4th (7) Jack/Mike Mike January 15 Not started
quarter. (8) Jack Brown September 15 Completed
试卷代号：1389 座位号匚口
国家开放大学（中央广播电视大学）2018年春季学期“开放本科”期末考试
管理英语4试题答题纸
2018年7月
题号 • ，▲ 四 总分
分数
得 分 评卷人
、交际用语（共计10分，每小题2分）
1—5题:选择正确的语句完成下面对话，并将答案序号写在答题纸上。
1. 2. 3. 4. 5.
得分评卷人
二、词汇与结构（共计30分，每小题2分）
6—20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答 案序号写在答题纸上。
6. 7. 8. 9. 10.
11. 12. 13. 14. 15.
16. 17. 18. 19. 20.
得分评卷人
三、阅读理解（共40分，每小题4分）
21—25题：阅读短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。
21. 22. 23. 24. 25.
26-30题:请根据短文内容判断给出的语句是否正确，正确的写“T”,错误的写“F”,并将答案 写在答题纸上。
26. 27. 28. 29. 30.
得分评卷人
四、写作（共20分）
31题:根据所给信息求，完成工作计划。
(1) (2) (3) (4)
(5) (6) (7) (8)
试卷代号:1389
国家开放大学(中央广播电视大学)2018年春季学期“开放本科”期末考试
管理英语4试题答案及评分标准
(供参考)
2018年7月
一、 交际用语(共计10分，每小题2分)
1一5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。
1. A 2. A 3. B 4. C 5. A
二、 词汇与结构(共计30分，每小题2分)
6—20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答 案序号写在答题纸上。
6. B 7. C 8. A 9. B 10. C
11. B 12. A 13. C 14. B 15. C
16. C 17. A 18. B 19. A 20. A
三、 阅读理解(共40分，每小题4分)
21—25题：阅读短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。
21. B 22. C 23. B 24. A 25. A
26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案 写在答题纸上。
26. T 27. T 28. F 29. T 30。F
四、 写作(共20分)
31题:根据所给信息求，完成工作计划。
(DC (2)D (3)B (4)A (5)H (6)E (7)F (8)G
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