第一章 单元测试
1、单选题：
The following are the basic premises for room upgrading EXCEPT:
选项：
A:out of order
B:double selling
C:equipment damage
D:overbooking
答案: 【out of order
】
2、单选题：
The Reservations Department is responsible for carrying out the following duties EXCEPT:
选项：
A:Taking care of all reservation-related procedures
B:Receiving the reservations
C:Waking the guest up on time the next morning
D:Updating the periodical report of guest resources
答案: 【Waking the guest up on time the next morning
】
3、单选题：
Which is the duty of a concierge?
选项：
A:Updating the periodical report of guest resources.
B:Maintaining accurate files on all reservations.
C:Keeping in contact with guest resources.
D:Handling baggage for hotel guests.
答案: 【Handling baggage for hotel guests.
】
4、单选题：
To reduce customers’ complaints, we are not supposed to:
选项：
A:Avoid difficult clients
B:Stay quiet and listen
C:Resolve ahead of time
D:Identify complaints
答案: 【Avoid difficult clients
】
5、单选题：
Which should be the first step of check-out service:
选项：
A:Answering any questions concerning the bill that the guest may have.
B:Asking if the guest has recently signed any new bills.
C:Printing the bill for the guest.
D:Presenting the bill and total to the guest.
答案: 【Asking if the guest has recently signed any new bills.
】
第二章 单元测试
1、单选题：
What should the room attendant do when the luggage arrived at the floor before the team gusts live in the rooms:
选项：
A:Check the room numbers and deliver the luggage one by one
B:Open the doors
C:Take the luggage to a safety place
D:Check the luggage
答案: 【Check the room numbers and deliver the luggage one by one
】
2、单选题：
Which is not in the same class of word with ”towel rack”:
选项：
A:Sofa
B:Toilet
C:Washing basin
D:Bathtub
答案: 【Sofa
】
3、单选题：
What should the room attendant say when knock on the guest’s door:
选项：
A:Is there anybody inside?
B:Housekeeping.
C:I’m room attendant.
D:Housekeeping. May I come in?
答案: 【Housekeeping. May I come in?
】
4、单选题：
Which is NOT included in the personal laundry service for the guests:
选项：
A:Pressing and ironing
B:Laundry
C:Shoe shining
D:Replacement
答案: 【Replacement
】
5、单选题：
What personalized housekeeping service can help the guests who is afraid of oversleeping:
选项：
A:morning call service
B:turn-down service
C:room service
D:laundry service
答案: 【morning call service
】
第三章 单元测试
1、单选题：
What is the F&B Department responsible for?
选项：
A:Waking the guest up on time the next morning
B:Maintaining accurate files on all reservations
C:The food and drink that the guests will consume during their stay
D:Communicating with staff throughout the night
答案: 【The food and drink that the guests will consume during their stay
】
2、单选题：
Which statement is NOT used when acquiring dining information on reservation calls:
选项：
A:When should we expect you, Madam?
B:For how many people, sir?
C:Can I get another beer for you?
D:When would you like your table, Miss?
答案: 【Can I get another beer for you?
】
3、单选题：
What should be done first when there are no available times for the guest to make a reservation:
选项：
A:Ask the guest to find another restaurant by himself.
B:Ask the guest if he needs directions or a taxi to bring him out.
C:Suggest the guest to dine elsewhere.
D:Ask the guest if another time or date would work for them.
答案: 【Ask the guest if another time or date would work for them.
】
4、单选题：
It is necessary to occasionally overbook NOT because:
选项：
A:Sometimes guests do not show for their reservation.
B:The restaurant wants to make an impression of being popular and busy.
C:Guests may cancel their reservation.
D:The restaurant wants to ensure there will be no empty tables on busy nights
答案: 【The restaurant wants to make an impression of being popular and busy.
】
5、单选题：
Which comes the first in the procedure of offering Chinese style F&B service:
选项：
A:Presenting the Chinese menu and beverage list.
B:Showing the guests to the table and have them seated.
C:Confirming the details of the orders.
D:Recommending Chinese liquors and Chinese style dishes.
答案: 【Showing the guests to the table and have them seated.
】
第四章 单元测试
1、单选题：
Which of the following is NOT an indoor facility:
选项：
A:billiards
B:beauty salons
C:ATVs
D:fitness center
答案: 【ATVs
】
2、单选题：
Which one is NOT likely to be involved in normal hotels:
选项：
A:Children’s playrooms and assorted facilities
B:Beauty salons & wellness treatment centers
C:Health spas & fitness centers
D:Convalescent home
答案: 【Convalescent home
】
3、单选题：
Where can the guests find the oxygen room and cardiovascular fitness equipment?
选项：
A:At the billiards
B:At the swimming pool
C:At the health club
D:At the sauna
答案: 【At the sauna
】
4、单选题：
What service cannot be found in the beauty salon?
选项：
A:Manicure
B:Medicated bath
C:Haircut
D:Facial
答案: 【Medicated bath
】
5、单选题：
Which equipment cannot be found at the health club:
选项：
A:Massage armchair
B:Weight bench
C:Stationary bicycle
D:Stair machine
答案: 【Massage armchair
】
第五章 单元测试
1、单选题：
The following are the common machines in a business center EXCEPT:
选项：
A:drying machine
B:photocopier
C:printer
D:fax machine
答案: 【drying machine
】
2、单选题：
Who is the most important role in convention service?
选项：
A:A subordinate manager
B:A convention manager
C:A kitchen manager
D:A keynoter
答案: 【A convention manager
】
3、单选题：
Which is inappropriate for a professional convention staff to do?
选项：
A:Have friendly and direct eye-contact with meeting delegates
B:Talk about politics and religious belief to know the guests’ culture
C:Have proper body language and smile to welcome guests
D:Keep a neat, well-groomed appearance
答案: 【Talk about politics and religious belief to know the guests’ culture
】
4、单选题：
Who are supposed to assist the guests to finish the Deposit Form or Valuables Deposit Form?
选项：
A:The clerks in the front desk
B:The staff in the lost and found department
C:The clerks in the left-luggage office
D:The staff in the business center
答案: 【The clerks in the left-luggage office
】
5、单选题：
The main service offered by exhibition center usually includes:
选项：
A:Serve during the exhibition
B:Discuss something about the exhibition
C:Book an exhibition
D:All of the above
答案: 【All of the above
】
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