绪论 单元测试
1、判断题：
我国酒店业的快速发展有目共睹，据有关预测，未来三年内，我国将成为世界第一旅游大国。
选项：
A:对
B:错
答案: 【对】
第一章 单元测试
1、单选题：
Room reservations.Good morning,what kind of room would you like?
选项：
A:passport
B:shop
C:cola
D:A double room.
答案: 【A double room.】
2、单选题：
Mr. King,how many pieces of luggage do you have?
选项：
A:Goodbye.
B:Six pieces.
C:Thank you.
D:This way please.
答案: 【Six pieces.】
3、单选题：
How much will a double room be for one night?
选项：
A:Thank you.
B:Three pieces.
C:RMB 120 yuan per night.
D:In cash.
答案: 【RMB 120 yuan per night.】
4、单选题：
May I ask what the entrance fee is?
选项：
A:Ok.
B:Not at all.
C:It’s free for anyone.
D:Thank you.
答案: 【It’s free for anyone.】
5、单选题：
Do you know if the guests can get drinks in the room?
选项：
A:Yes,you can.
B:cola
C:coffee
D:no
答案: 【Yes,you can.】
6、单选题：
Could you show me the way to the business center?
选项：
A:Not at all.
B:It’s free.
C:oh,no.
D:Sure,sir.
答案: 【Sure,sir.】
7、多选题：
What aspects will the guest complain about?
选项：
A:chipper cup
B:tattered curtain
C:overcooked peanuts
D:rickety chair
答案: 【chipper cup;tattered curtain;overcooked peanuts;rickety chair】
8、多选题：
What information should you ask when a guest wants to leave a message?
选项：
A:the room number
B:the phone number
C:call back
D:the card
答案: 【the room number;the phone number】
9、单选题：
According to the hotel policy, we are not allowed to use credit card.
选项：
A:False
B:True
答案: 【False】
10、单选题：
You can book two air-tickets from the operator with the switchboard.
选项：
A:True
B:False
答案: 【False】
11、多选题：
What aspects will the guest complain about?
选项：
A:tattered curtain
B:rickety chair
C:chipper cup
D:overcooked peanuts
答案: 【tattered curtain;rickety chair;chipper cup;overcooked peanuts】
12、多选题：
What information should you ask when a guest wants to leave a message?
选项：
A:the phone number
B:the room number
C:call back
D:the card
答案: 【the phone number;the room number】
13、多选题：
What aspects will the guest complain about?
选项：
A:chipper cup
B:rickety chair
C:overcooked peanuts
D:tattered curtain
答案: 【chipper cup;rickety chair;overcooked peanuts;tattered curtain】
14、多选题：
What aspects will the guest complain about?
选项：
A:tattered curtain
B:overcooked peanuts
C:rickety chair
D:chipper cup
答案: 【tattered curtain;overcooked peanuts;rickety chair;chipper cup】
第二章 单元测试
1、单选题：
The room maid can do turn-down service for DND rooms.
选项：
A:False
B:True
答案: 【False】
2、单选题：
All used amentities should be replaced when doing turn-down service.
选项：
A:False
B:True
答案: 【False】
3、多选题：
Most common turn-down service activities are .
选项：
A:
closing draperies
B:
wash
C:
playing soft music
D:
turning on lights
答案: 【
closing draperies
;
playing soft music
;
turning on lights
】
4、多选题：
The hotel provide turn-down service for
选项：
A:VIP guests
B:DND room
C:single room
D:suite room guests
答案: 【VIP guests;suite room guests】
5、单选题：
You need to have additional money for a tip no matter whether there is a delivery service charge.
选项：
A:False
B:True
答案: 【False】
6、单选题：
If paying in cash, have the money ready to hand to the steward when he knocks on the door.
选项：
A:True
B:False
答案: 【True】
7、单选题：
When you have finished your meal, just call the conference service center to have your tray picked up.
选项：
A:False
B:True
答案: 【True】
8、单选题：
Nowadays,switchboards only enable guests to dial local calls through the hotel operator.
选项：
A:True
B:False
答案: 【False】
9、单选题：
The callers in hotels can dial the receptionosts or housekeepers directly.
选项：
A:False
B:True
答案: 【True】
10、单选题：
A hotel worker is responsible for many different areas of a hotel and is called upon to fix problems as they arise(like a leaking pipe).
选项：
A:
room
B:
electrician
C:
maintenance
D:
plumber
答案: 【
maintenance
】
11、多选题：
Most common turn-down service activities are .
选项：
A:
wash
B:
playing soft music
C:
closing draperies
D:
turning on lights
答案: 【
playing soft music
;
closing draperies
;
turning on lights
】
12、多选题：
The hotel provide turn-down service for
选项：
A:DND room
B:suite room guests
C:VIP guests
D:single room
答案: 【suite room guests;VIP guests】
13、多选题：
Most common turn-down service activities are .
选项：
A:
wash
B:
playing soft music
C:
turning on lights
D:
closing draperies
答案: 【
playing soft music
;
turning on lights
;
closing draperies
】
14、多选题：
Most common turn-down service activities are .
选项：
A:
closing draperies
B:
wash
C:
turning on lights
D:
playing soft music
答案: 【
closing draperies
;
turning on lights
;
playing soft music
】
第三章 单元测试
1、单选题：
Shark Fin ang Swallow Nest have extraordinary nutitional value.
选项：
A:True
B:False
答案: 【True】
2、单选题：
The fork is the main table utensil in China.
选项：
A:True
B:False
答案: 【False】
3、单选题：
Foreigeners are not expected to use chopsticks proficiently.
选项：
A:False
B:True
答案: 【True】
4、单选题：
The Chinese people are beginning to join in more affluent and knowledgeable dining style.
选项：
A:
fast
B:
western
C:
main
D:
easy
答案: 【
western
】
5、多选题：
Table manners such as what or to use are essential in western dining.
选项：
A:
folk
B:
napkin
C:
knife
D:
chopsticks
答案: 【
folk
;
knife
】
6、单选题：
Chinese have given up the deep richness in culture that Chinese food represents.
选项：
A:False
B:True
答案: 【False】
7、单选题：
As cultural communication expands,knowledge of western food will improve.
选项：
A:False
B:True
答案: 【True】
8、单选题：
Chinese cooking is one of the greatest and original cuisines in the world.
选项：
A:True
B:False
答案: 【True】
9、单选题：
Waiters should announce the year, ,and vineyard of the grapes origin to the guest.
选项：
A:
glasses
B:
time
C:
vintage
D:
bottle
答案: 【
vintage
】
10、单选题：
Under no circumstances is the wine tasting protion always offered to the person who ordered the wine in the first place.
选项：
A:True
B:False
答案: 【False】
11、多选题：
Table manners such as what or to use are essential in western dining.
选项：
A:
knife
B:
chopsticks
C:
napkin
D:
folk
答案: 【
knife
;
folk
】
第四章 单元测试
1、多选题：
____ and ____staff of international standard ensure you the best service
选项：
A:
Warm
B:
Professional
C:
Cool
D:
Elegant
答案: 【
Cool
;
Elegant
】
2、单选题：
The international convention center is equipped with e-vote and ( )system.
选项：
A:e-record
B:video
C:theatre
D:computer
答案: 【e-record】
3、单选题：
—-Good morning,Shangri-la Hotel,convention service center.Lin Hong speaking.How may I help you?—–This is Jeremy Carter from C&A Company.I’d like to reserve a( )in you hotel.
选项：
A:seat
B:convention hall
C:seminar
D:cocktail party
答案: 【convention hall】
4、单选题：
Do you have any special demands about the table decorations? We need some( ) on the head table and the reception desk.
选项：
A:coffee
B:fresh flowers
C:water
D:pen
答案: 【fresh flowers】
5、单选题：
We just finished a workshop in your hotel,and I want to return the( )equipment.
选项：
A:
heavy
B:
VIP
C:
fresh
D:
rental
答案: 【
rental
】
6、单选题：
The service procedure is begun with the registration of guest.
选项：
A:False
B:True
答案: 【True】
7、单选题：
At the third floor of Shijiazhuang hotel, is the east hall.
选项：
A:False
B:True
答案: 【False】
8、单选题：
As you using the second floor to launch exhibition, you can use the first floor to hold a seminar or banquet.
选项：
A:True
B:False
答案: 【True】
9、单选题：
I plan to the exhibition next year.
选项：
A:
visit
B:
take part in
C:
inform
D:
have
答案: 【
take part in
】
10、单选题：
We plan to provide some free and for the visitors
选项：
A:coffee&water
B:knife&fork
C:snacks and mineral water
D:paper&pen
答案: 【snacks and mineral water】
11、多选题：
____ and ____staff of international standard ensure you the best service
选项：
A:
Elegant
B:
Cool
C:
Professional
D:
Warm
答案: 【
Elegant
;
Cool
】
第五章 单元测试
1、单选题：
Snack bars in the gym can provide food and drinks for guests.
选项：
A:True
B:False
答案: 【True】
2、单选题：
Coach in the gym can instruct guest how to ice-skating.
选项：
A:False
B:True
答案: 【False】
3、单选题：
Both sauna and beauty saloon open at 8a.m.
选项：
A:False
B:True
答案: 【False】
4、单选题：
Eye contact is when serving guests.
选项：
A:
necessary
B:
something
C:
nothing
D:
unnecessary
答案: 【
necessary
】
5、单选题：
A good bartender should not be knowledgeable in his field.
选项：
A:False
B:True
答案: 【False】
6、单选题：
It’s the duty of bartender to keep the bar( )
选项：
A:warm
B:dirty
C:happy
D:clean
答案: 【clean】
7、单选题：
It is the conventional saunas that warms objects instead of air.
选项：
A:True
B:False
答案: 【False】
8、单选题：
People can use the sauna for a time to relax themselves
选项：
A:
hard
B:
long
C:
short
D:
easy
答案: 【
long
】
9、单选题：
Sauna rooms are a very warm and relaxing place.
选项：
A:False
B:True
答案: 【True】
10、单选题：
Finland is thought to be the home of the sauna.
选项：
A:True
B:False
答案: 【True】
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