试卷代号：1389
国家开放大学2020年秋季学期期末统一考试
管理英语4试题
2021年1月
注意事项
1.将你的学号、姓名及分校（工作站）名称填写在答题纸的规定栏 内。考试结束后，把试卷和答题纸放在桌上。试卷和答题纸均不得带 出考场。监考人收完考卷和答题纸后才可离开考场.
2.仔细读懂题目的说明，并按题目要求答题9答業一定要写在答 题纸的指定位置上，写在试巻上的答案无效。
3.用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效$
4.考试时间为60分钟。
一、交际用语（共计10分,每小题2分）
1一5题:选择正确的语句完成下列对话，并将答案序号写在答题纸上。
1.— Terribly sorry to interrupt, but may I use your dictionary? —Yes,
A.of course.
B.it doesn’t matter.
C.no hurry.
2.一 Do you mind if I use vouchers to spend in a restaurant?
A.Yes, please.
B.Not at all. Go ahead.
C.No, thank you.
3.一 I think I have made a great mistake.
A.I don’t think so. You really made an error.
B.I don’t think so. It’s really terrible.
C.I don’t think so. It’s not your fault.
4.一
—I’d like to have this film developed.
A.What’s it?
B.May I help you?
C.What do you want?
5.——Jack, I’d like to have your opinions about my written report.
— But I have one suggestion.
A.That’s a good idea ・
B.You are too modest.
C.It looks fine to me.
二、词汇与结构（共计30分,每小题2分）
6 — 20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项,并将答 案序号写在答题纸上。
6.She was very adaptive and soon adapted the campus life.
A. with B. as
C. to
7.All glitters （闪闪发光）is not gold.
A. which B. that
C. what
8.This is the man last night.
A. whom I saw him B. who I saw him
C. whom I saw
9. I would recommend that you _ on following through with projects.
A. worked B. work
C. would work
10. They weren’t too keen _ the idea at first because they thought it was not
practical enough.
A. of B. on
C. in
11. On hearing the news of __ the major exam again, the girl burst into tears.
A. her having failed B. she failed
C. her being failed
12. It is through enthusiasm and quiet intensity we transform creativity and
vision into the technologies.
A. which B. /
C. that
13.Although we can’t compete in terms of size, I . believe we hold an advantage
in terms of dedication to customer service. .
A. did B. do
C. have
14. on the hilltop, you could enjoy the scenery of the city bathed in the sun.
A. Stood B. Stand
C. Standing
15.Without his assistance, I the research last month.
A. would not have completed B. could not finish
C. should not finish
16.Fearing the reactions of top managers, middle managers remained or provided optimistic, filtered information.
A. silence B. silent
C. silently
17. I will ask them to a new design , something a bit more toned down.
A. come in B. come across
C. come up with
18. Good work _ good pay.
A. deserves B. requests
C. deserts
19.The responsibilities in handbook that managers have to be concerned with efficiency and effectiveness in the work process.
A. imply B. indicate
C. interrupt
20.At a rough , we will take another four weeks to finish this plan.
A. value B. account
C. estimate
三、阅读理解（共计40分，每小题4分）
21 — 25题：阅读短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。
If there?s one word that captures the essence of what is occurring in the world today, it’s wchange. ” Downsizing, reorganizing, and cutting costs, are now the norm for survival. No industry is exempt. Even the most conservative institutions are undergoing significant change just to survive.
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Change management has always been an issue .of debate amongst scholars： how can employers create suitable conditions for a successful change process? And what can employees do to get through it?
Tips for dealing with change in the workplace.
•Make yourself aware that change happens: it happens in personal life, it happens in your professional life. You cannot live in the past, so denying that change could occur only makes things more complicated for you.
•Stay alert in the workplace： know what is happening around you. When you come across clues that hint change is on the way, acknowledge them!
•Maintain open communication channels： Don’t lay back and expect things to pass you by smoothly. You need to get acquainted with the occurring changes. Seek more details from your management and peers to form an accurate understanding of the matter. Be transparent and honest about your fears: dealing with the unknown is often resented and daunting. Make the picture as clear as you can.
•Assess yourself： Change is a time when one? s confidence about one’s skills and capabilities gets shaky. Recognize your strengths and where you could bring them into play. At the same time, stay aware of your.developmental areas and work on improving those.
•Don’t be stiff： It will make the change process much harder if you are rigid. Be flexible enough to look at the different angles of the change and see where you could apply your “existing” skills and knowledge, and what news skills you need to acquire.
•Stay optimistic: Keep a positive attitude and don’ t let yourself drown in uncertainty.
Involve yourself in the new process； locate yourself properly in the new scenario. Adjust!
“You can’t get to the top of Everest by jumping up the mountain. You get to the mountaintop by taking incremental steps. Step by step, you get to the goal”, says Robin Sharma, one of the world’s most-sought-after leadership and personal success experts.
21.Enterprises carry out downsizing, reorganizing and cutting costs in order to .
A.survive
B.cut down on the number of workers
C.reshuffle the organization
22.aNo industry is exempt” means .
A.No industry is an example B. No industry is an exception
C. Not every industry can be exempted
23.The following questions are often discussed among scholars EXCEPT •
A.How can bosses create favorable conditions for change
B.How can productivity be increased
C.What can workers do to get through change
24.How many suggestions does the author put forward?
A. 4 B. 5
C. 6
25.From the passage, we know that Robin Sharma is .
A.an expert on leadership, and personal success
B.a great leader
C.someone who likes to play the game of Hide and Seek
26-30题:请根据短文内容判断给出的语句是否正确，正确的写“T”,错误的写保F”，并将答案 写在答题纸上。
It’s no secret that good leaders are also good communicators. Indeed, communication and leadership are inextricably tied. How can you galvanize, inspire or guide others if you don’t communicate in a clear, credible and authentic way? Here are 5 essential communication practices of effective leaders：
1.Mind the say-do gap. Trust is the bedrock of effective leadership ——your behavior is your single greatest mode of communication, and it must be congruent with what you say. If your actions don’t align with your words, you are storing up trouble for the future.
2.Make the complex simple. Effective leaders distill complex thoughts and strategies into simple? memorable terms that colleagues and customers can grasp and act upon. The most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. Say what you mean in as few words as possible.
3.Find your own voice. Use language that’s distinctly your own； let your values come through in your communication. Correct use of language and grammar are important, of course? but don’t become overly fixated on eloquence for eloquence?s sake； concentrate on being distinct and real. People want real, people respect real? people follow real.
4.Be visible. Visibility is about letting your key stakeholders get a feel for who you are and what you care about. Don’ t hide behind a computer and only interact with people electronically —see them face to face and voice to voice, and interact with them in a real, substantial way. In today’s environment, where people are often burned out, it’s important for employees to have a personal connection with you and the work you believe in. Show the people that work for you that you’re engaged and that you care about them and their work.
5.Listen with your eyes as well as your ears. Effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. Because you are in a position of authority, others may be reluctant to express their real opinions to you directly. You won’t always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.
26.Communication and leadership don’t always go hand in hand.
27.The say-do gap happens when people misunderstand their leader’s intention.
28.Using technical jargon makes a leader convincing.
29.Communicating sincerely is always the best.
30.Observation is as important as communication when you want to know what people really think.
四、写作(共计20分)
31.根据要求写作文。
Write at least 120 words about an event caused by different understandings of the workplace culture. You may need to include the 5Ws and 1H elements. (Who/When/ Where/Why/What and How).
试卷代号:1389
国家开放大学2020年秋季学期期末统一考试
管理英语4试题答案及评分标准
（供参考）
2021年1月
一、 交际用语（共计10分，每小题2分）
1一5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。
1. A 2. B 3. C 4. B 5. C
二、 词汇与结构（共计30分，每小题2分）
6—20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答 案序号写在答题纸上。
6. C 7. B 8. C 9. B 10. B
11. A 12. C 13. B 14. C 15. A
16. B 17. C 18. A 19. A 20. C
三、阅读理解（共计40分，每小题4分）
21—25题：阅读短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。
21. A 22. B 23. B 24. C 25. A
26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”,错误的写“F”,并将答案 写在答题纸上°
26. F 27. F 28. F 29. T 30. T
四、写作(共计20分)
31.根据要求写作文。
Write at least 120 words about an event caused by different understandings of the workplace culture. You may need to include the 5Ws and 1H elements. (Who/When/ Where/Why/What and How).
(1)评分原则
①本题总分为20分，按6个档次给分。
②评分时，先根据文章的内容和语言初步确定其所属档次，然后以该档次的要求来衡 量、确定或调整档次，最后给分。
③评分时应注意的主要内容为：内容要点、句型变化、词汇运用和语法结构的准确性，语意 的连贯性、逻辑性以及应用文的格式要求。
④评分时，如拼写错误较多，书写较差，以至影响交际，将分数降低一个档次。
(2)各档次的给分范围和要求
| 16~20 分 | •完全完成了试题规定的任务；
•覆盖所有内容要点； •语法结构、句型和词汇有变化； •语法结构和用词准确； •语义连贯、逻辑性强； •应用文写作格式规范。 |
| 11 — 15 分 | •较好地完成了试题规定的任务；
•覆盖所有内容要点； •句型和词汇有变化； •语法结构和词汇基本准确，些许错误主要是由尝试使用较复杂的语 法结构或词汇所致； •语义基本连贯、有一定的逻辑性； •应用文写作格式较为规范。 |
| 6〜10分 | •基本完成了试题规定的任务；
•覆盖所有内容要点； •语法结构和词汇运用方面的能力能满足任务的基本要求； •有一些语法结构或词汇方面的错误，但不影响理解； •语义连贯性及逻辑性方面存在一定问题； •应用文写作格式基本规范。 |
| 3〜5分 | •虽尽力但不足以完成试题规定的任务；
•仅覆盖部分主要内容，或写了一些无关内容； ■ •语法结构和词汇运用能力很弱； •有许多语法结构或词汇方面的错误,影响了对写作内容的理解； •语义不连贯，逻辑性方面问题较大； ,•应用文写作格式不规范。 |
| 1〜2分 | •未完成试题规定的任务；
•句子不完整或无法理解； •语法结构或词汇方面错误连篇，影响对写作内容的理解;语言运用能 力差； •语义不清，毫无逻辑； •应用文写作格式不规范。 |
| 0分 | •未答题,或虽作答但让人不知所云。 |
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