试卷代号：1389
国家开放大学2021年春季学期期末统 一 考试
管理英语4 试题
2021年7月
注 意 事 项
一、将你的学号、姓名及分校(工作站)名称填写在答题纸的规定栏 内。考试结束后，把试卷和答题纸放在桌上。试卷和答题纸均不得带出考场。监考人收完考卷和答题纸后才可离开考场。
二、仔细读懂题目的说明，并按题目要求答题。答案一定要写在答
题纸的指定位置上，写在试卷上的答案无效。
三、用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。
四 、考试时间为60分钟。
一、交际用语(共计10分，每小题2分)
1—5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。
1.— Is it possible for you to work out the plan tonight?
A.I think so. B. I’ll do that.
C. I’d love to.
2.— Don’t forget to come to our party this weekend!
A.Not at all. B. You are welcome.
C. Sure. See you.
3.— We could let some of the staff work from home.
– That’s a good idea.
A. Do you have any good ideas B. What do you think of it
C. Is there anything else
4.— How did your meeting go yesterday?
actually, it was really frustrating.
A. Very good B. Not so good
C. Nothing special
5. 一Will you go on a picnic with us tomorrow?
—
A. Yes,but I’ll have English classes
B. Sorry,I have an appointment with Dr. Brown
C. I’m afraid I have no idea
二 、词汇与结构(共计30分，每小题2分)
6—20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答
案序号写在答题纸上。
6.Compared English,Chinese is generally believed to be more difficult to
learn
A. with B.from
C. against
7. clearly communicate with and actively listen to employees is essential to
improve their performance.
A. Be able to B. Being able
C. Being able to
8. When the message finally reached the Command Center,it “mutated”to
become —“Send three and four-pence,we’re going to a dance.”
A. was B. had
C. have
9. managers spend most of their time in face-to-face contact with others,but
they spend much of it obtaining and sharing information.
A. Not only B. Do not only
C. Not only do
10.AT&T found that employees with better planning and decision-making skills were
to be promoted into management jobs.
A. more like B. more likely
C. more unlikely
11. Without his assistance,I the research last month. A. would not have completed B. could not finish
C. should not finish
12. They have come to the conclusion this winter will be even colder than
before.
A. that B. for
C. which
13. My leather shoes cost me the last pairs I bought. A. three times as B. three time as
C. three times as much as
14.After days of investigation,the police were reality.
A. looking into B. approaching
C. finding
15. All the guests are seated in the front row.
A. distinguishing B. extinguishing
C. distinguished
16.How do we expect to compete with a company that has such a huge and
huge resources?
A. reduction B. recommendation
C. reputation
17.I think the primary factor is there’s been so much absence lately.
A. contributing B. causing
C. affecting
18.You have a lot of creative thoughts and your enthusiam work projects is
very much appreciated.
A. regarded with B. regarding with
C. regarding
19.All the team members tried their best. We lost the game,
A. however B. therefore
C. since
20.The workmen want to the number of working hours and to increase pay.
A. delete B. decrease
C. depress
三、阅读理解(共40分，每小题4分)
21-25题：阅读短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。
If there’s one word that captures the essence of what is occurring in the world today, it’s“change” . Downsizing,reorganizing,and cutting costs,are now the norm for survival. No industry is exempt.Even the most conservative institutions are undergoing significant
change just to survive.
Change management has always been an issue of debate amongst scholars:how can employers create suitable conditions for a successful change process? And what can
employees do to get through it?
Tips for dealing with change in the workplace.
Make yourself aware that change happens: it happens in personal life, it happens in your professional life.You cannot live in the past,so denying that change could
occur only makes things more complicated for you.
● Stay alert in the workplace:know what is happening around you. When you come
across clues that hint change is on the way,acknowledge them!
● Maintain open communication channels:Don’t lay back and expect things to pass you by smoothly. You need to get acquainted with the occurring changes. Seek more details from your management and peers to form an accurate understanding of the matter. Be transparent and honest about your fears:dealing with the unknown
is often resented and daunting. Make the picture as clear as you can.
Assess yourself:Change is a time when one’s confidence about one’s skills and capabilities gets shaky. Recognize your strengths and where you could bring them into play. At the same time,stay aware of your developmental areas and work on
improving those.
Don’t be stiff:It will make the change process much harder if you are rigid. Be flexible enough to look at the different angles of the change and see where you could apply your“existing”skills and knowledge,and what news skills you need to
acquire.
● Stay optimistic: Keep a positive atitude and don’t let yourself drown in uncertainty. Involve yourself in the new process; locate yourself properly in the new scenario.Adjust! “You can’t get to the top of Everest by jumping up the mountain. You get to the
mountaintop by taking incremental steps. Step by step, you get to the goal”,says Robin
Sharma, one of the world’s most-sought-after leadership and personal success experts
21.Enterprises carry out downsizing,reorganiing and cutting costs in order to
A. survive B. cut down on the number of workers
C. reshuffle the organization
22.“No industry is exempt”means“ ”.
A. No industry is an example B. No industry is an exception
C. Not every industry can be exempted
23.The following questions are often discussed among scholars EXCEPT
A.How can bosses create favorable conditions for change
B. How can productivity be increased
C. What can workers do to get through change
24. How many suggestions does the author put forward? A.4 B. 5
C. 6
25.From the passage,we know that Robin Sharma is
A. an expert on leadership and personal success
B. a great leader
C. someone who likes to play the game of Hide and Seek
26—30题：请根据短文内容判断给出的语句是否正确，正确的写“T”,错误的写“F”,并将答案
写在答题纸上。
When you think of team building, do you immediately picture your group off at a resort playing games or hanging from ropes? Traditionally,many organizations approach team building in this way but,then, they wonder why that wonderful sense of teamwork that has been displayed at the retreat or the seminar fails to impact long-term beliefs and actions back
at work.
I’m not averse to retreats, planning sessions, seminars and team building activities – in fact Ilead them – but they have to form part of a much larger teamwork effort. You will not build teamwork by“retreating”as a group for a couple of days each year, instead you need to
think of team building as something you do every single day.
● Form teams to solve real work issues and to improve real work processes.Provide training in systematic methods so the team expends its energy on the project,not on trying to work out how to work together as a team to approach the problem.
● Hold department meetings to review projects and progress, to obtain broad input, and to coordinate shared work processes. If there is friction between team members, examine the work processes they mutually own – the problem is not usually their personalities; instead,it is often the fact that the team members haven’t agreed on how they will deliver a product or service,or the steps required to get something done.
1
● 1Build fun and shared occasions into the organization’s agenda -hold pot luck lunches,take the team to a sporting event, sponsor dinners at a local restaurant, go hiking or go to an amusement park. Hold a monthly company meeting, sponsor sports teams and encourage cheering team fans.
● Use ice breakers and teamwork exercises at meetings-these help team members get to know each other,share details about each other’s lives,and have a laugh together.
● Celebrate team successes publicly. There are many ways you could do this,for
instance by buying everyone the same T-shirt or hat, putting team member names
in a draw for company merchandise and gift certificates. The only thing limiting
you is your imagination.
If you do the types of teamwork building listed above, you’ll be amazed at the progress
you will make in creating a teamwork culture, a culture that enables individuals to contribute
more than they ever thought possible – together.
26. Team building event is traditionally related to playing games at resort.
27. The author claims that playing games together is as important as forming teams to
solve real work issues and to improve real work processes for team building.
28. “Retreat”in the first paragraph means withdrawal of troops after a defeat.
29. Ice breaking motivates team members to compete with each other.
30. A good teamwork culture enables individuals to make more efforts together.
四、写作(共20分)
31.根据要求写作文。
Write a composition with at least 100words on My Dream Job. Your writing should
include the followings.
(1)position:customer service representative.
(2)ability:communication and customer service skills.
(3)reason:an expert in the product line and strong relationships with customers.
试卷代号：1389
国家开放大学2021年春季学期期末统 一 考试
管理英语4 试题答案及评分标准
(供参考)
2021年7月
一、交际用语(共计10分，每小题2分)
1—5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。
1.A 2. C 3.B 4.B 5.C
二、词汇与结构(共计30分，每小题2分)
6—20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答 案序号写在答题纸上。
6. A 7. C 8. B 9.B 10.B 11.A 12.A 13. C 14. B 15.C 16.C 17.A 18.C 19.A 20.B
三、阅读理解(共40分，每小题4分)
21-25题：阅读短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。
21.A 22.B 23.B 24.C 25.A
26—30题：请根据短文内容判断给出的语句是否正确，正确的写“T”,错误的写“F”,并将答案 写在答题纸上。
26.T 27.F 28.F 29. F 30.T
四 、写作(共20分)
31. 根据要求写作文。
Write a composition with at least 100 words on My Dream Job. Your writing should include the followings.
(1)position:customer service representative.
(2)ability:communication and customer service skills.
(3)reason:an expert in the product line and strong relationships with customers. 作文评分标准
(1)评分原则
①本题总分为20分，按6个档次给分。
②评分时，先根据文章的内容和语言初步确定其所属档次，然后以该档次的要求来衡量、
确定或调整档次，最后给分。
③评分时应注意的主要内容为：内容要点、句型变化、词汇运用和语法结构的准确性，语义 的连贯性、逻辑性以及应用文的格式要求。
④评分时，若拼写错误较多，书写较差，以至影响交际，则将分数降低一个档次。
(2)各档次的给分范围和要求
| 16～20分 | 完全完成了试题规定的任务；
覆盖所有内容要点； 语法结构、句型和词汇有变化； 语法结构和用词准确； 语义连贯、逻辑性强； 应用文写作格式规范。 |
|
| 11～15分 | 较好地完成了试题规定的任务；
覆盖所有内容要点； 句型和词汇有变化； 语法结构和词汇基本准确，些许错误主要是由尝试使用较复杂的语法结 构或词汇所致； 语义基本连贯、有一定的逻辑性； 应用文写作格式较为规范。 |
|
| 6～10分 | 基本完成了试题规定的任务；
覆盖所有内容要点； 语法结构和词汇运用方面的能力能满足任务的基本要求； 有一些语法结构或词汇方面的错误，但不影响理解； 语义连贯性及逻辑性方面存在一定问题； 应用文写作格式基本规范。 |
|
| 3～5分 | 虽尽力但不足以完成试题规定的任务；
仅覆盖部分主要内容，或写了一些无关内容； 语法结构和词汇运用能力很弱； 有许多语法结构或词汇方面的错误，影响了对写作内容的理解； 语义不连贯，逻辑性方面问题较大； 应用文写作格式不规范。 |
|
| 1～2分 | 未完成试题规定的任务；
句子不完整或无法理解； 语法结构或词汇方面错误连篇，影响对写作内容的理解；语言运用能力差； 语义不清，毫无逻辑； 应用文写作格式不规范。 |
|
| 0分 | 未答题，或虽作答但让人不知所云。 | |
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