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国开电大 2024《23938 3938 管理英语2》期
末考试题库小抄（按字母排版）
总题量 (355):单选题(288)填空题(32)复合题
(35)
单选题(288)
1.A bad hire not just wastes your time
and money, but also impacts the team
spirit and company morale.答案：招聘到不
合格的员工即浪费时间和金钱，而且还会影响
整个团队精神和公司士气。
2.According to their feedback sheets,
the participants are all _____with the
training.答案：satisfied
3.A few minutes later the doctor came
out of his room for the third time.答
案：几分钟后，医生第三次从他的房间走出
来。
4.American young people would rather
______ advice from strangers.答案：get
5.A new food market will be built in
our community next month.答案：下个月我
们社区将新建一个菜市场。
6.Angry customers tend to aim their
dissatisfaction and complaints at staff
members.答案：愤怒的顾客往往会把员工当
做他们发泄不满和抱怨的目标。
7.Anyone who has worked here for over
three years is
for sick pay.答案：
eligible
8.[—]—Any suggestions for the
project?
—______________________答案：I advise
you to put more hands in this project.
9.Are you familiar ______the saying,
“it’s not what you know, but who you
know”? In event planning, networking
is key!答案：with
10.[-]-Are you going camping this
afternoon?
-A typhoon is coming. I’m not
sure ______ the road to the mountains
will be closed.答案：whether
11.As a general rule, it is better to
focus on the content of a presentation
as a means of attracting your
audience’s attention.答案：一般而言，最
好把重点放在讲解的内容上，借此来吸引观
众的注意。
12.A secretary must be skilled in
office software ______ word processing.
答案：such as
13.A true friend is someone who reaches
for your hand and touches your heart.答
案：真正的朋友是一个可以援手帮助并感动
你心扉的人。
14.At the end of the day, you want all
attendees _____ your event to remember
this key message that you’ve spent a
long time reinforcing.答案：leaving
15.At the end of the day, you want all
the participants ______ this key
message.答案：to remember
16.Be considerate of other speakers by
waiting until they are done before
stating your views.答案：在陈述自己的观
点之前，要多为其他发言者考虑，应等他们
叙述完毕。
17.By the following week, when he’s on
his own, he feels he has a pretty good
idea of what he needs to do, and how to
go about it.答案：到第二个星期，当他独
立工作的时候，他感到对于自己需要做什么
以及如何开始做非常清楚。
18.[-]-Can I ask you a few questions?
-_________________答案：
Certainly.
19.[-]-Can I bring a friend to your
birthday party?
-Sure, _________________.答案：
No problem
20.[—]—Can you go skating with us
this afternoon?
—Sorry, I can’t. I ________ take care
of my little sister at home.答案：have
to
21.[—]— Can you stay here longer?
—
, but I have to
be back tomorrow.答案：I’d love to
22.[-]-Cathy, would you please come to
our art club tomorrow?
-__________________答案：I’d
love to.
23.[-]-Could you please clean your
room?
-_______________答案：No
problem.
24.[-]-Could you please clear the kitchen?
I want to cook dinner now.
-____________ I will do it
immediately.答案：My pleasure.
25.[-]– Could you please pass me the
ruler?
– __________________答案：Sure, here you
are.
26.[-]-Could you please tell me how long
the movie______?
-For half an hour.答案：has been
on
27.[—]—Customer: We have ordered for
almost one hour. Why is it so hard to get
our dishes ready in your restaurant?
—Waiter:答案：I’m really sorry about
that.
28.Customers
______ refuse to filling
the questionnaire are not permitted to
buy the product.答案：Who
29.Customers __________ refuse to filling
the questionnaire are not permitted to
buy the product.答案：who
30.Customers ______ refuse to fill the
questionnaire are not permitted to buy
the product.答案：who
31.[-]– Dad. you promised to take me out.
– Well,__________________.答案：so I did
32.[—]— Did the medicine make you feel
better?
— No. The more
,
I feel.答
案：medicine I take; the worse
33.[-]– Did the medicine make you feel
better？
– No. The more _____, I ______ feel.答
案：medicine I take； the worse
34.[—]— Did the medicine make you feel
better?2 / 13
— No. __________medicine I
take, ________ I feel.答案：The more;
the worse
35.Does his absence
to your work?答案：
make a difference
36.Don’t forget ________ the window
before leaving the room.答案：to close
37.[—]— Do you mind if I record your
lecture?
— _________________. Go ahead.答案：Not
at all
38.[-]-Do you mind if I switch off my
radio?
-________ Go ahead.答案：No, not
at all.
39.Do you plan to ______ this conference
next year?答案：attend
40.[-]-____________________________ Do
you still work in Shanghai？
-No, I don’t. It’s two years
since I worked there.答案：Haven’t seen
you for ages!
41.Do you think Tommy is ______________
the truth?答案：telling
42.Encourage the front-line staff to
build strong relationships with
customers as they are the most reliable
of the customer feedback sources.答案：
要鼓励一线员工与客户建立牢固的关系，因为
他们是最可靠的客户反馈来源。
43.[—]—______________________
—Everything is going smoothly.答案：How
is everything going?
44.Focus groups are representatives of
customers whose job is to provide you
with information on their needs and
preferences.答案：焦点小组是顾客的代表，
他们的工作是给你提供他们的需求和喜好。
45.Generally speaking.
we’ve__________________ some progress
this year in developing and improving
community services.答案：made
46.[—]—Good morning, Sunshine
Community Center! May I help you?
—
.答案：I need a
plumber to repair the water pipe in my
kitchen
47.[-]-Have a nice holiday, Ted.
-_____________________答案：
Thank you, and you too.
48.[-]-Have you ever been to Tokyo?
-_____________________答案：No,
but I hope to go there next year.
49.Having patience with your customers
and with yourself will go a long way in
winning over hostile customers.答案：对
顾客和对自己有耐心将在赢得生气的顾客对
你工作的支持方面大有帮助。
50.He insisted that all of us
__________________ there on time by any
means.答案：be
51.He is ________ this company.答案：in
charge of
52.He keeps on his focus on
money.
答案：making
53.[—]—Hello, is that service center?
The elevator of our apartment doesn’t
work.
—答案：Sorry, I’ll have it checked
out at once.
54.[-]– Hello, is that service center？
The elevator of our apartment doesn’t
work.
– ________________________答案：Sorry,
I’ll have it checked out at once.
55.Her article is ____ in her class.答
案：the best
56.[-]-Here you are, Sir.
-_____________________答案：
Thank you very much.
57.He says what he thinks and does what
he wants to do, ________ other
people’s feelings.答案：regardless of
58.He was always ______ in sharing his
enormous knowledge.答案：generous
59.[—]— Hi, Helen, I’ll have an
interview tomorrow. I’m afraid I
can’t make it.
—答案：Sure, you can. Take it easy.
60.[-]-Hi, Kate, you look tired.
What’s the matter?
I________well last night.答案：
didn’t sleep
61.Hiring a good employ may cost much
money and time, _______, it can win
much more for the company in future.答
案：however
62.Hiring the right employee ______
with a job analysis.答案：starts
63.Hiring the right employee ________
you ________ a thousand times over in
high employee morale.答案：pays…back
64.Hiring the right employee ________
you ________ a thousand times over in
high employee morale.答案：pays…back
65.His action is always ______ with his
words．答案：consistent
66.[-]– How are you feeling now?
– __________________________答案：Much
better.
67.[—]—How did your talk with the
community resident go?
—________ He seemed to accept my
explanation，but he didn’t sign his
name here .答案：I’m not sure.
68.[—]— How do you like living in
Beijing?
—
.答案：I love it.
Beijing is such a beautiful city
69.[—]— How do you think of the theme
of our event?
— ________________答案：It’s pretty
good.
70.How many players does a baseball
team？答案：consist of
71.[-]– How often do you eat out?
– Well，__________________，but usually
once a week答案：it depends
72.[-]-How often do you eat out?
-Well, _________, but usually
once a week.答案：it depends
73.[－]－How’s your mother doing?
—_____________________.答案：She is very
well
74.[-]-I am afraid I can’t do well in
the game.
-_________ It’s just for fun.答
案：Take it easy!
75.[—]— I am sorry. Now what were we
talking about?
—
.答案：You were
saying that you used to be a teacher
76.[-]– I am worried about the dance show.
– Be confident! If you don’t believe in
yourself,__________________will.答案：
nobody
77.[-]-I am worrying about the coming
exam. I am afraid I can’t pass this exam.
-_________________答案：Cheer up.
78.I didn’t do ______ last week.答案：
anything
79.I’d like to_______ that the staff
member who served me didn’t really seem
to know what he was doing.答案：point out
80.I don’t know
. I just arrived
here two minutes ago.答案：what’s going3 / 13
on
81.I don’t know why he is late, he might
have had an accident.答案：我不知道他为
何迟到，可能遇上了事故。
82.If I may say so, he was not very
familiar with the procedures.答案：如果
我可以这样说的话，可能是因为他不太熟悉操
作步骤。
83.If I _____ you, I _____ more
attention to the independent auditors’
report and financial statements in the
annual report.答案：were; would pay
84.I forgot __________________
my
music-book and borrowed one from Lily.答
案：to bring
85.If you cut down too many trees, it
will ______ our environment.答案：be
harmful to
86.If you want to check______ what a
word means, you can check in a
dictionary.答案：exactly
87.I hate the people __________________
don’t help others when they are in
trouble答案：who
88.I have coffee
breakfast
time.答案：at
89.[—]—
？
— I have worked for IBM for 3 years.答
案：What is your working experience?
90.I like cooking for my friends in
free time.答案：my
91.[-]-I’ll be away on a spring trip.
Would you mind looking after my puppy?
– Not at all,
___________________答案：I’d be happy
92.I’m afraid you’ll have to pay us
______ the inconvenience according to
the contract.答案：for
93.I’m confident in these as long as
we ________ the needs of the community
residents and improve our service
quality.答案：keep an eye on
94.[—]—I’m terribly sorry that
I’ve spilled some coffee on the table.
— _________________.答案：It doesn’t
matter
95.I’m writing to ________ a position
as a computer engineer in your company.
答案：apply for
96.In a good relationship, both sides
are willing to change答案：一段良好的关
系中，双方都愿意改变
97.In a word, taking the time to
develop a well-designed and
participant-… will give you useful
data that can help you make the right
decisions.答案：总之，花时间去制作一份
精心设计和参与者友好的调查问卷将为你提
供有用的数据来帮助你做出正确的决定。
98.In contrast to other countries, the
US has no national college entrance
exam.答案：与其他国家相比，美国没有大学
入学考试。
99.In general, we’ve made some progress
this year in improving community
services答案：一般情况下，我们今年将在
改善社区服务万面取得一些进展
100.In general, we’ve made some
progress this year in improving
community services.答案：总的说来，今年
我们已经在改善社区服务方面取得了一些进
展。
101.In that examination students were
allowed __________________ their
dictionaries.答案：to bring
102.[—]—______________________
—In total, it should be about 15,000
RMB for the three-daytraining.答案：How
much have you budgeted for the training?
103.[-]-I passed my driving test
yesterday.
-Did you? ____________答案：
Congratulations!
104.[-]-Iris did a great job in you
school this semester, right?
-Certainly. She is ______ than
any other student in my class.答案：
more hard-working
105.[-]-Is it going to be warm next
week?
-_____________________答案：Yes,
it is.
106.[—]—
?
— It costs us ten thousand dollars.答
案：How much does the printing of the
annual report cost
107.I think the 15th anniversary ______
a special celebration.答案：deserves
108.I think what should be done is to
create more job opportunities for
students.答案：我认为我们更需要为学生们
创造更多的工作机会。
109.It is only by agreeing with their
view point and
that you will
resolve the situation and send the
customer away happy.答案：suggesting a
possible solution
110.[—]—______________________
—It might be a good idea to read some
simplified books first.答案：What books
would you recommend?
111.It’s a great __________________ for
us to have the chance to work with you.
答案：honor
112.It’s difficult to change someone
else, but we can always change
ourselves.答案：改变别人很难，但我们总是
可以改变自己。
113.It’s very hot here. Why
not__________________ your coat?答案：
take off
114.It was Lucy _____ helped me last
Sunday.答案：that
115.It wasn’t until Monday night _______
I were told that unit 5 would be excluded.
答案：that
116.[—]—
?
— It will be held on the 3rd floor of
Shakiraton Hotel.答案：What is the
address of your speech
117.[—]—
?
—It will take at least two weeks.答案：
How soon will you finish our annual
report
118.I want to leave a little room in the
budget, just in case.答案：我想留一点预算
空间，以防万一。
119.[—]— I was worried about my math,
but Mr. White gave me an A.
—_________________.答案：Congratulations!
120.[-]-I will go to Hong Kong Disneyland
with my parents tomorrow.
-_________________答案：Have a
nice trip.
121.I would rather ______ two weeks
earlier.答案：you had come here
122.[—]— Let’s make plan first for
our events, shall we?.
— ________________答案：OK, let’s do it.
123.Let’s ______ our plan.答案：start
124.[-]– Let’s play volleyball.
– __________________Let’s play soccer.答
案：That sounds boring
125.Look! __________.答案：Here comes the
bus4 / 13
126.[-]-Look at the stone bridge! Do
you know ______ it was built?
-In the 1860s. It is quite old.
答案：when
127.Mark __________________ two days
going on family visits with experienced
staff members.答案：spends
128.[-]-Mary, can you finish your
homework on time?
-__________ It is so easy.答案：
It’s a piece of cake.
129.Mary said to me, “If I had seen
your bag, I ________ it to you.”答案：
would have returned
130.[—]—May I ask you why you left
the former company？
—答案：Because I want to change my
working environment and seek new
challenges.
131.[-]-May I borrow your book?
-______________________答案：Of
course.
132.[-]-May I do some sports after
finishing my homework?
-____________ It’s good for
your health.答案：Of course.
133.More than 30 people ______ the
position.答案：applied for
134.[-]– Mum,I’m going to school now.
See you.
– __________________,Mary.答案：Have a
nice day
135.My father is so hard-working. He is
no longer the man ______ he was fifteen
years ago.答案：that
136.[-]– _________________
– My name is Helen, and I was born in
- My major was electrical
engineering.答案：Tell me a little bit
about yourself, please.
137.My watch has been losing time for
the past week. It probably
needs__________________________________.
答案：cleaning
138.[—]—
— Neither do I. Look at our community,
it is such a mess.答案：I really don’t
think our service center is satisfying.
139.[-]-Nice to meet you again. Mr.
Smith. How are you?
-________________答案：Fine,
thank you. And you?
140.Nothing can make the brave soldier
_____ his country.答案：turn against
141.Now Helen works__________________
than before.答案：more carefully
142.One day, our dreams will
____________ reality.答案：turn into
143.One person______ five now goes to a
college in this city.答案：in
144.On the last day of the old year,
there is a family dinner.答案：在即将过
去的一年的最后一天，会有一次家庭聚餐。
145.Open-ended questions mean
respondents can answer freely using
their own words.答案：开放式问题意味着
受访者可以用自己的语言自由回答。
146.Our center is going to ______ a
physical exam program for the staff
this year.答案：launch
147.[—]— Our company is doing a
customer service questionnaire .May I
take you a moment?
—
.答案：By all
means
148.Our company will _____the
customers’ suggestions.答案：respond
to
149.Our workers have been checking the
heating system since you called us. I
you it will perform well soon.答案：
assure
150.Participants have _____the
Productivity Analysis Worksheet.答案：
completed
151.People ______ find useful
information from the annual report.答
案：could
152.Questionnaires are easy to ____.答
案：analyze
153.Questionnaires are not suitable for
some people to whom a survey might
notwork because of reading problem.答
案：问卷调查不适合那些因阅读困难而无法
作用的人
154.Questionnaires are not
suitable_____some people.答案：for
155.Relationships and friendships can
_______ gangs.答案：lead to
156.Remember_____________the newspaper
when you have finished it.答案：to put
back
157.[-]-Shall we go shopping now?
-Sorry I can’t, I _____ my
shirts.答案：am washing
158.[-]– Shall we go shopping now?
– Sorry l can’t,I __________________ my
shirts答案：am washing
159.Shall we inform the ten ______ to
prepare for an interview?答案：
candidates
160.[—]—Should I leave earlier
tomorrow morning?
—______________________答案：Yes,
it’s better to leave earlier to avoid
the morning traffic.
161.[-]– Should I leave earlier
tomorrow morning？
– _____________________.答案：Yes, it’s
better to leave earlier to avoid the
morning traffic.
162.Since this road is wet and slippery
this morning,it __________________ last
night.答案：must have rained
163.Stress around interviews is often
influenced by our assumptions we make to
ourselves about the process.答案：我们自
己对面试过程的揣测往往会影响面试压力。
164.Thank you so much for your generous
hospitality.答案：非常感谢您的盛情款待。
165.[—]— Thank you very much for
answering our questions. It really helps
our market research a lot.
— ________________答案：It’s my
pleasure.
166.[-]– Thank you very much for your
help
– __________________答案：It’s my
pleasure
167.[—]—
?
—That’s great!答案：How about going to
dinner at the Mexican restaurant tonight
168.The Jiahe Community Service Center is
about to ______ service for residents.答
案：provide
169.The candidate should dress in a
manner that is appropriate to the
position ________ he is applying.答案：
for which
170.The enemy has strengthened their
______ position.答案：defensive
171.The heating system of our apartment
broke down so I made a ______ call to the
community service center.答案：complaint
172.The investor should be aware of the
limitations of the financial statement5 / 13
analysis ____ the annual report.答案：
based on
173.The meeting’s been canceled.
Lily_______ all that work.答案：needn’t
have done
174.The more familiar interviewing feels
to you, the less anxiety you will feel
with the process.答案：你对面试越熟悉，
在面试过程中你的焦虑就会越少。
175.The more information you can get,
in your field.答案：the more competitive
you will be
176.The music
like the singing
of a bird.答案：sounds
177.The new year is just _________.答
案：around the corner
178.The old saying “practice makes
perfect”applies to interviewing too.答
案：古话“熟能生巧”对面试也是适用的
179.The old saying “practice makes
perfect” __________________ to
interviewing too.答案：applies
180.The purpose of the interview is to
find out if the candidate is a strong
fit to your business.答案：面试的目的是
弄清楚应聘者是否正是你公司所需。
181.The quality of questionnaire
will_____how much information we know
from our customers.答案：affect
182.The quality of questionnaire will
_______ how much information we know
from our customers.答案：affect
183.There __________________ an egg and
some apples in the fridge.答案：is
184.There are just eight oranges left in
the box, _______ the spoilt ones.答案：
not counting
185.There are _______ soccer fans in the
world.答案：millions of
186.There is no doubt ______ the school
has made the right decision on the
homework.答案：that
187.These tips may help you avoid
________ bad employees for your company.
答案：hiring
188.The sports meeting _______ next
month.答案：will be held
189.The success of our event is____ to
the sponsor.答案：related
190.The teacher told his students that
the sun ______ light.答案：give off
191.The training is _____positive
results on the job they are presently
_____.答案：bringing about, doing
192.They are willing to understand
their partner’s position first before
trying to get understood.答案：在得到合
作对方理解前，他们愿意先理解合作伙伴的
立场。
193.They have disagreement on the plan
of celebrating the founding of the
community.答案：他们对庆祝公司成立的方
案有异议。
194.They have disagreement __the plan
of celebrating the founding of the
community.答案：on
195.They have learned about ______ in
recent years.答案：hundreds of English
words
196.They have learned about ______ in
recent years.答案：hundreds of English
words
197.They promised
the car for
us.答案：to repaired
198.They
since last night.
They are about to finish the work.答
案：have been cleaning the system
199.This involves identifying the high
level reasoning behind your intentions
for the event.答案：这就包括了弄明白你
举办次活动目的背后的高层次的推理。
200.This involves identifying the high
level reasoning behind your intentions
for the event.答案：这就包括了弄明白你
举办此次活动目的背后的高层次的推理。
201.This involves ______ the high-level
reasoning behind your intentions for
the event.答案：identifying
202.[—]— This jacket is so
good.
?
— It’s 200 yuan. I can give you
special 20% discount on it.答案：How
much is it
203.To communicate precisely what you
want to say, you have to frequently
need to define key words.答案：要准确表
达你的本意，就必须不断定义关键词。
204.Training activities can affect the
work performance of the employees.答
案：培训活动会影响员工的工作表现。
205.[—]—
?
—Twice a week.答案：How often do you
use our company’s product
206.Under no circumstance _____ to tell
lies to the public.答案：are the
companies allowed
207.Under no circumstance ______ to
tell lies to the public.答案：are the
companies allowed
208.Unfortunately the poor girl can’t
do anything but ________ all her
belongings at a low price.答案：sell
209.Was it last summer______you and
your friends went to Moscow?答案：that
210.We are going to have our office
________ to make room for a new
engineer.答案：rearranged
211.We are under ______ to finish the
task within such limited time.答案：
pressure
212.We can’t possibly get the work done
by October.答案：十月份前我们不可能做完这
项工作。
213.We feel
with the
inconvenience the service center brought
us.答案：disappointed
214.We have to ______ our annual work
report to the manager next week.答案：
hand in
215.We
it very much that you’ve
come to give us a timely ride. Otherwise
we would miss the train.答案：appreciate
216.We need to carry out a proper
（
） of the new system.答案：
evaluation
217.We’re ______ for the work they’ve
done in the past year.答案：grateful
218.We shall have an opportunity to
exchange __________________ tomorrow.答
案：views
219.We should keep close contact with the
community to provide a better support
service.答案：我们应该与社区保持密切联
系，以提供更优的支持服务。
220.We should keep close ______ with the
police office to protect people and
property.答案：contact
221.We should keep in mind
the
feedback is very helpful for planning
future meetings and events.答案：that
222.We should present data in tables or
charts so that the report may not be
boring with facts alone.答案：我们应该用
表格或图表来呈现数据以便报告不因为仅有事
实而枯燥乏味。
223.We should present data in tables or
charts so that the report may not be
boring with facts alone.答案：我们应该用
表格或图表来呈现数据以便报告不会因为仅有6 / 13
事实而枯燥乏味。
224.We should take the degree ________
account when we recruit a new secretary.
答案：into
225.We think that Smith should be told
about his ______ condition as soon as
possible.答案：physical
226.We think that Smith should be told
about his _______ condition as soon as
possible.答案：physical
227.We will prepare a notice ______
everyone before they have the exam in
our center.答案：for
228.[-]-What does your English teacher
look like?
-_____________________答案：She
looks much like her mother.
229.[—]— What do you think of your
mother’s advice?
—
.答案：It
doesn’t fit us, actually
230.[—]— What kind of event are you
going to plan?
—答案：A birthday party for my brother.
231.[-]-What should I do if I had a
million dollars?
-If I ____ you, I would give it
to medical research.答案：were
232.[—]—What starting salary do you
expect?
—答案：I’d like to start at ￥5000 a
month.
233.[-]– What’s the best way to get to
the Empire Hotel?
– __________________答案：Walking
through the wood
234.[-]-What’s the fare to the museum?
-_____________________答案：Five
dollars.
235.[-]– What’s the matter with you？
– _____________答案：I feel a bit sick.
236.What’s worse, the level of
dissatisfaction increased by 10%
compared to last year.答案：更糟的是，
人们的不满意度与去年相比提高了10%。
237.[—]— What’s your view on our
questionnaire?
— ________________答案：First of
all .We’d better change our question
order.
238.[-]– What time does the train
leave？
– _________________答案：At half past
five.
239.When reading the annual report, we
should look out ______ the areas where
the company did no comply with the
regulations.答案：for
240.When reading the annual report, we
should look out ______ the areas where
the company did not comply with the
regulations.答案：for
241.When stating problems, we can make
a _____ with those from last year.答
案：comparison
242.[-]-When will you come, Monday or
Tuesday, John?
-I’m afraid ________ day is
possible. I will be very busy in these
two days.答案：neither
243.When you meet a new word, you can
_____in a dictionary.答案：look it up
244.When you start a job,you must stick
to it.答案：一旦你开始了一件工作，你就
得持之以恒。
245.Where are you used to____
vegetables?答案：buying
246.[―]―Whose textbook is this?
―It _______ John’s. It has his name
on it.答案：must be
247.[-]-Why are you so excited?
-Alan invited me______ on a
trip to Tibet.答案：to go
248.[—]—Why do you look unhappy.
What’s the matter?
—
.答案：I’m
rather disappointed with the poor
quality of the radio I’ve just bought.
249.Will you be involved in opening the
new office？答案：你会参与开设新办公室
的工作吗？
250.Will you be involved in opening the
new office?答案：你会参与开设新办公室的
工作吗？
251.With these figures in mind, you
could find the answers to these
problems to improve your plan.答案：有
了这些数字，你就可以找到这些问题的答案
来完善你的计划。
252.[-]-Would you like a cup of tea?
-_____________________答案：Yes,
please.
253.[—]—Would you like to go to the
concert with us?
— _________________, but I’ve
promised to help Jim with his Chinese.
Thank you all the same.答案：I wish I
could
254.[-]-Would you like to join us for
the picnic this weekend?
-____________________________答
案：Thanks, I’d love to.
255.[—]—Would you mind answering
some questions about your annual report?
— ________.答案：No, as long as it
doesn’t take long
256.[—]— Would you mind filling the
questionnaire for me?
— ________________答案：No problem. Just
give me your questionnaire.
257.[-]– Would you mind filling the
questionnaire for me？
– __________________________答案：No
problem.
258.Wow, there are so many fruits in the
supermarket. I cannot decide ______ first.
答案：what to choose
259.Write the telephone number down you
forget.答案：in case
260.You also should send a resume
________ the employer know more
information about you.答案：to let
261.You can choose to watch TV at home
______ go shopping with me.答案：or
262.You can see many interesting things
on your way.答案：一路上你能看见许多有趣
的事情。
263.You can try these methods to keep
your interview anxiety ________ control.
答案：under
264.You’d better have your hair _____
before going to your friend’s wedding.答
案：cut
265.You must ________ the annual
certification of employment online within
15 days.答案：submit
266.[-]-You needn’t do the work till
after the New Year.
-_____________________答案：Oh,
good! Thank you.
267.You need to _____ those questionnaire
papers for your company.答案：hand out
268.Your long-term success in event
planning will be based
the
experience you had.答案：on
269.[—]— Your plan is perfect and I7 / 13
believe that it will be a great success .
— ________________答案：Thank you very
much.
270.You should be aware of your limits
__________________ budget or time.答案：
because of
271.[-]-You speak English well.
-_______________答案：Thank you
for saying so.
272.[-]-You’ve given us a wonderful
Chinese dinner, Mrs. Zhao.
-__________________答案：I’m
glad you enjoyed it.
273.You want all attendees leaving your
event to remember this key message that
you’ve spent a long time reinforcing.答
案：你希望所有的参加者离场后都会记住你曾
经花了很长时间来强调的这个关键信息。
274.You will do everything within your
power to try and resolve the situation.
答案：你会在权利范围内尽一切努力解决问
题。
275.You will get used to ________ here
when you have settled down.答案：living
276.[_]________ a company really wants
is a candidate ________ has the right
skills.答案：What…that
277.[_]_________ a company really wants
is a candidate _________ has the right
skills.答案：What… that
278.[_]________ a company really wants
is a candidate that has the right skills.
答案：What
279.[_]______ exciting the football
game was! Many people watched yesterday.
答案：How
280.[_]____ face-to-face interviews,
questionnaires are cheaper for
collecting data from a large number of
respondents.答案：Compared to
281.[_]__________________ he studies
hard, he will never pass the exam答案：
Unless
282.[_]_______ he studies hard, he will
never pass the exam.答案：Unless
283.lf I may say so, he was not very
familiar with the procedures答案：如果
我可以这样说的话，可能是因为他不太熟悉
操作步骤
284.[_]_______ of them has a bedroom
and a study.答案：Each
285.[_]___________ she couldn’t
understand was why fewer and fewer went
to him for help.答案：What
286.[_]______ the feedback is very
helpful for planning future meetings
and events.答案：Getting
287.[_]_____ the fog, we should have
reached the annual meeting site on time.
答案：But for
288.[_]______ you prepare cross
training plans, you need to consider
both the company benefits and the
employee benefits.答案：As
填空题(32)
1.[E]二、翻译：从以下A、B、C三个选项中
选出与英文最适合的中文翻译。
- A man and his wife had a small res…
- 对顾客和对自己有耐心将在赢得生气的顾
客对你工作的支持方面大有帮助。
- 对顾客和对自己有耐心将会很难赢得生气
的顾客对你工作的支持。答案：C B A B B
2.[E]二、翻译：从以下A、B、C三个选项中
选出与英文最适合的中文翻译。
- By the following week, when he’s
o…y.(____)
- 他们对公司的成立资金都有不同意见。
- 他们对庆祝公司成立的方案有异议。
- 他们为了庆祝公司成立的方案而争吵。答
案：C A A B B
3.[E]二、翻译：从以下A、B、C三个选项中
选出与英文最适合的中文翻译。
- Focus groups are representatives o…
明扼要地表达本意，就必须不断定义关键
词。
- 只要定义频繁出现的关键词就能准确传达
本意。
- 要准确表达你的本意，就必须不断定义关
键词。答案：C A A B C
4.[E]二、翻译：从以下A、B、C三个选项中
选出与英文最适合的中文翻译。
- In a word, taking the time to deve…
- 在老年人的最后日子，通常有一顿家庭
餐。
- 在即将过去的一年的最后一天，会有一次
家庭聚餐。
- 在过去的日子里，经常有家庭聚餐。答
案：A C A B B
5.[E]二、翻译：从以下A、B、C三个选项中
选出与英文最适合的中文翻译。
- In general, we’ve made some
progre…就是能伸出他的手触碰你心灵的
人。
- 一个真实的朋友就是能伸出他的手理解你
心灵的人。
- 真正的朋友是一个可以援手帮助并感动你
心扉的人。答案：A C A C C
6.[E]二、翻译：从以下A、B、C三个选项中
选出与英文最适合的中文翻译。
- Thank you so much for your generou…
对面试越熟悉，在面试过程中你的焦虑就会
越少。
- 面试中熟人多，面试过程中你焦虑也会
少。
- 你熟悉面试多一点，面试中的麻烦就会少
一点。答案：C C A B A
7.[E]二、翻译：从以下A、B、C三个选项中选
出与英文最适合的中文翻译。
- The old saying “practice makes
per…tober. (____)
A.十月份前我们不可能做完这项工作。
B.十月份前我们不可能做这项工作。
- 十月份后我们不可能做完这项工作。答案：
B B A C A
8.[E]二、翻译：从以下A、B、C三个选项中选
出与英文最适合的中文翻译。
- Whether it’s an anniversary, a
spo…_)
A．我认为我们更需要为学生们创造更多的工作
机会。
B．我认为我们将来要给学生们更多机会。
C．我认为我们已经给了学生们更多的工作机
会。答案：A B A C A
9.[E]二、阅读理解：阅读下面的短文，根据文
章内容从A、B、C三个选项中选出一个最佳选
项。
An annual report provides (_…elf if you
understand what the company does and who
its customers are.答案：A. useful A.
prefer C. no B. both B. without
10.[E]二、阅读理解：阅读下面的短文，根据
文章内容从A、B、C三个选项中选出一个最佳选
项。
Angry customers tend to aim …. You
should relax yourself and try to
understand the angry customers.答案：A C
B C C
11.[E]二、阅读理解：阅读下面的短文，根据
文章内容从A、B、C三个选项中选出一个最佳选
项。
Everyone wants to healthy an…r members
of the family should learn how to help
when sickness occurs.答案：B. affected C.
but A. strain C. assumed A. consequently
12.[E]二、阅读理解：阅读下面的短文，根据8 / 13
文章内容从A、B、C三个选项中选出一个最佳
选项。
If you take the following st…ou take
to make your report impressive?(____)
- Five
- Three
- Four答案：B B A C C
13.[E]二、阅读理解：阅读下面的短文，根
据文章内容从A、B、C三个选项中选出一个最
佳选项。
Imagine this situation: you … the
relevant person, the one who has the
authority to make decisions.答案：B. it
- which C. favours A. as B. with
14.[E]二、阅读理解：阅读下面的短文，根
据文章内容从A、B、C三个选项中选出一个最
佳选项。
Mary began playing the violi…ame of
(____).
- Mary’s violin
- Mary’s music group
- Mary’s friend答案：C B A B B
15.[E]二、阅读理解：阅读下面的短文，根
据文章内容从A、B、C三个选项中选出一个最
佳选项。
PPHC and Gooseneck are two o…g.
- Different training ways.
- Elaine’s and Mark’s work experience.
答案：C A B C A
16.[E]二、阅读理解：阅读下面的短文，根
据文章内容从A、B、C三个选项中选出一个最
佳选项。
Questionnaires can be a simp…ime to
develop a well-designed and participant
friendly questionnaire.答案：C C A A B
17.[E]二、阅读理解：阅读下面的短文，根
据文章内容从A、B、C三个选项中选出一个最
佳选项。
Stress around interviews is …ety round
interview.
- When we have too much stress around
interview.答案：B B A A C
18.[E]二、阅读理解：阅读下面的短文，根
据文章内容从A、B、C三个选项中选出一个最
佳选项。
Successful and memorable eve… not
overlook things
- To follow decisions
- To have a clear purpose答案：C C B C
A
19.[E]二、阅读理解：阅读下面的短文，根
据文章内容从A、B、C三个选项中选出一个最
佳选项。
Successful events don’t just…e
content will (____) the people you
expect to be there……………答案：
- planning A. bigge C. miss C. Whether
- appeal to
20.[E]二、阅读理解：阅读下面的短文，根
据文章内容从A、B、C三个选项中选出一个最
佳选项。
The houses we live in are ve…f the
time, houses must keep out the water.
take care (“注意”，“当心”，“留心”)
答案：B. important C. where A. care for
- sizes C. built
21.[E]二、阅读理解：阅读下面的短文，根
据文章内容从A、B、C三个选项中选出一个最
佳选项。
The old saying “practice mak… will
feel natural, and interviewers will be
impressed by your (____).答案：A. so C.
asked B. simply C. whether B.
confidence
22.[E]二、阅读理解：阅读下面的短文，根
据文章内容从A、B、C三个选项中选出一个最
佳选项。
The qualities of a good
ques…mess.People would not be willing
to (____) us answer our questions….答
案：A. writing A. Secondly C. In order
to B. In a word A. help
23.[E]二、阅读理解：阅读下面的短文，根
据文章内容从A、B、C三个选项中选出一个最
佳选项。
There are more ants than any…lack
ants
- convince people that ants as a group
is beneficial insect答案：B A C C A
24.[E]二、阅读理解：阅读下面的短文，根
据文章内容从A、B、C三个选项中选出一个最
佳选项。
Want to keep your staff moti… staff
members current about policies,
procedures, and the technology.答案：A.
offer C. Whatever B. ultimately B.
needed C. continuing
25.[E]二、阅读理解：阅读下面的短文，根
据文章内容进行判断，正确写“T”错误写
“F”。
An annual report of a company …This
passage is mainly about the main parts
of an annual report.(____)答案：T F T T
T
26.[E]二、阅读理解：阅读下面的短文，根
据文章内容进行判断，正确写“T”错误写
“F”。
Cross training is training an …cide
which employees to be cross trained
according to their age.(____)答案：F T
T T F
27.[E]二、阅读理解：阅读下面的短文，根
据文章内容进行判断，正确写“T”错误写
“F”。
Feedback from your customers i…t-line
staff have nothing to do with improving
customer service.(____)答案：F T F T F
28.[E]二、阅读理解：阅读下面的短文，根据
文章内容进行判断，正确写“T”错误写
“F”。
Good Communication Skills – Ke…’t
argue or debate with others if you feel
angry or displeased. (____)答案：F F F T
T
29.[E]二、阅读理解：阅读下面的短文，根据
文章内容进行判断，正确写“T”错误写
“F”。
Hiring the right employee is a…primary
things for an employer to verify in
background checking.(____)答案：T F F T T
30.[E]二、阅读理解：阅读下面的短文，根据
文章内容进行判断，正确写“T”错误写
“F”。
Questionnaires: Advantages & D…ondent
is usually the same person you sent the
questionnaire to.(____)答案：T F T F T
31.[E]二、阅读理解：阅读下面的短文，根据
文章内容进行判断，正确写“T”错误写
“F”。
Use These 5 (of 10) Tips to St…lanner
as well when you gain valuable event
planning experience.(____)答案：F F T F T
32.[E]二、阅读理解：阅读下面的短文，根据
文章内容进行判断，正确写“T”错误写
“F”。
Xiaoyan,
I thought you’d like …tion in
Paris.(____)
- David would like some help from
Xiaoyan.(____)答案：F F F T T
复合题(35)
1.An annual report of a company…
2.Angry customers tend to aim th…
3.Angry customers tend to aim th…
4.Angry customers tend to aim th…9 / 13
5.Chinese buyers used to prize f…
6.Chinese buyers used to prize f…
7.Cross training is training an…
8.Feedback from your customers i…
9.Feedback from your customers i…
10.Good
communication
skills…
11.Good communication skills are…
12.Good communication skills are…
13.Good communication skills are…
14.Here are some suggestions for…
15.Hiring the right employee is a…
16.PPHC and Gooseneck are two org…
17.PPHC and Gooseneck are two org…
18.People often ask me for sugges…
19.People often ask me for sugges…
20.People often ask me for sugges…
21.Questionnaires: Advantages & D…
22.Questionnaires: Advantages & D…
23.Questionnaires: Advantages Dis…
24.Stress around interviews is of…
25.Stress around interviews is of…
26.The Vieira family moved to the…
27.The Vieira family moved to the…
28.The houses we live in are very…
29.The houses we live in are very…
30.请根据对话内容判断给出的语句是否正
确，正确的写“T”，错误的…
31.请根据对话内容判断给出的语句是否正
确，正确的写“T”，错误的…
32.请根据对话内容判断给出的语句是否正
确，正确的写“T”，错误的…
33.请根据对话内容判断给出的语句是否正
确，正确的写“T”，错误的…
34.请根据对话内容判断给出的语句是否正
确，正确的写“T”，错误的…
35.请根据对话内容判断给出的语句是否正
确，正确的写“T”，错误的…
1.An annual report of a company provides
information about its business …ne is
the balance sheet. And the third one is
the cash flow statement.
1.An annual report of a company
provides some information about its
business performance for certain people.
答案：T
2.People can know everything of the
company from the annual report.答案：F
3.An annual report usually includes
chairman’s letter, financial statements
and operation analysis.答案：T
4.A chairman’s letter should include
the strategic direction moving forward.
答案：T
5.This passage is mainly about the main
parts of an annual report.答案：T
2.Angry customers tend to aim their
dissatisfaction and complaints at st…
that you will resolve the situation and
send the customer away happy.Use your
ears more than your mouth. Make sure
you listen more than you speak. By
listening carefully, yo…llow the
above tips, you are on your way to
succeeding in your career.
1.Whom do angry customers tend to aim
their dissatisfaction and complaints at?
答案：Staff members.
2.When a customer shouts rudely at you,
you should____________.答案：keep calm
and listen carefully to the customer
3.What does the underlined sentence
“Use your ears more than your mouth”
mean?答案：You should listen more than
you speak.
4.When dealing with an angry customer,
which is NOT the right attitude?答案：
Be amused.
5.Which of the following statements is
true according to the passage?答案：You
should relax yourself and try to
understand the angry customers.
3.Angry customers tend to aim their
dissatisfaction and complaints at
st…llow the above tips, you are on
your way to succeeding in your career.
1.At whom do angry customers tend to
aim their dissatisfaction and
complaints？A. Staff members.答案：
Staff members.
2.When a customer shouts rudely at you,
you should______________.答案：keep
calm and listen carefully to the
customer
3.The underlined sentence “Use your
ears more than your mouth” means______.
答案：You should listen more than you
speak
4.When dealing with an angry customer,
which is NOT the right attitude？答案：
Be amused.
5.Which of the following statements is
true according to the passage？答案：
You should relax yourself and try to
understand the angry customers.
4.Angry customers tend to aim their
dissatisfaction and complaints at
st…llow the above tips, you are on
your way to succeeding in your career.
1.Angry customers tend to aim their
dissatisfaction and complaints at _____.
答案：staff members
2.When a customer shouts rudely at you,
you should_____.答案：keep calm and
listen carefully to the customer
3.The underlined sentence in Paragraph
3 means _______.答案：you should listen
more than you speak.
4.When dealing with an angry customer,
which is NOT the right attitude？答案：
Be amused.
5.Which of the following statements is
true according to the passage？答案：You
should relax yourself and try to
understand the angry customers.
5.Chinese buyers used to prize foreign
brands, thinking that products ma…ts
market share is believed to be down to
37% from a 2015 high of 54%.
1.What is this passage mainly about?答
案：The change in Chinese buyers’
thinking.
2.Which of the following is true
according to the text?答案：More and more
Chinese buyers prefer Chinese products.
3.What does the underlined word “home
brand bias” mean?答案：偏爱
4.Who did most of the research for this
report?答案：Credit Suisse.
5.What’s the best title for this passage?
答案：Chinese products get more popular
at home
6.Chinese buyers used to prize foreign
brands, thinking that products ma…ts
market share is believed to be down to
37% from a 2015 high of 54%.
1.What is this passage mainly about?答
案：The change in Chinese buyers’
thinking.
2.Which of the following is true
according to the text?答案：More and more
Chinese buyers prefer Chinese products.
3.Which fact best explains “home brand
bias”?答案：More than 90% of young
Chinese buyers prefer home brands.
4.Who did most of the research for this
report?答案：Credit Suisse.
5.What’s the best title for this passage?
答案：Chinese Products Get More Popular
at Home
7.Cross training is training an employee10 / 13
to do a different part of the o…ch
employees are ready for a change based
on their age or performance.
1.Cross training is training an employee
to do a different job in a different
company.答案：F
2.Cross training is beneficial not only
for managers but also for employees.答
案：T
3.Cross training can apply to almost any
position and almost any industry.答案：T
4.Not all employees are suitable to be
cross trained.答案：T
5.You can decide which employees to be
cross trained according to their age.答
案：F
8.Feedback from your customers is very
important. The more information
y…above techniques, and your service
and product will improve overnight.
1.Hotel customers and hotel staff think
the same about breakfast.答案：F
2.A good or bad experience of a customer
in a wheel chair in your shop shows
whether your service is good or not.答
案：T
3.It’s not necessary to know about the
customers’ needs and preferences.答案：F
4.Questionnaires are useful in getting
feedback from customers.答案：T
5.Front-line staff have nothing to do
with improving customer service.答案：F
9.Feedback from your customers is very
important. The more information
y…above techniques, and your service
and product will improve overnight.
1.Hotel customers and hotel staff think
the same about breakfast.答案：F
2.A good or bad experience of a customer
in a wheel chair in your shop shows
whether your service is good or not.答
案：T
3.It’s not necessary to know about the
customers’ needs and preferences.答案：
F
4.Questionnaires are useful in getting
feedback from customers.答案：T
5.Front-line staff have nothing to do
with improving customer service.答案：F
10.Good
communication
skills
are
the
key
to
success
in
lif…understanding and cooperation
while successfully attaining your goals.
1.A message must be understood,
interpreted or deliveredcorrectly with
communication答案：F
2.When you talk with others you can pay
little attention toyour body language.
答案：F
3.The better you are able to understand
others, the worseyour ability to
communicate.答案：F
4.Before stating your opinions, you’d
better let the speakerfinish his or her
talking first.答案：T
5.Don’t argue or debate with others if
you feel angry ordispleased答案：T
11.Good communication skills are the
key to success in life, work and
rel…understanding and cooperation
while successfully attaining your goals.
1.A message must be understood,
interpreted or delivered correctly with
communication.答案：F
2.When you talk with others you can pay
little attention to your body language.
答案：F
3.The better you are able to understand
others, the worse your ability to
communicate.答案：F
4.Before stating your opinions, you’d
better let the speaker finish his or
her talking first.答案：T
5.Don’t argue or debate with others if
you feel angry or displeased.答案：T
12.Good communication skills are the
key to success in life, work and
rel…understanding and cooperation
while successfully attaining your goals.
1.A message must be understood,
interpreted or delivered correctly with
communication.答案：F
2.When you talk with others you can pay
little attention to your body language.
答案：F
3.The better you are able to understand
others, the worse your ability to
communicate.答案：F
4.Before stating your opinions, you’d
better let the speaker finish his or
her talking first.答案：T
5.Don’t argue or debate with others if
you feel angry or displeased.答案：T
13.Good communication skills are the
key to success in life, work and
rel…understanding and cooperation
while successfully attaining your goals.
1.A message must be understood,
interpreted or delivered correctly with
communication.答案：F
2.When you talk with others you can pay
little attention to your body language.
答案：F
3.The better you are able to understand
others, the worse your ability to
communicate.答案：F
4.Before stating your opinions, you’d
better let the speaker finish his or
her talking first.答案：T
5.Don’t argue or debate with others if
you feel angry or displeased.答案：T
14.Here are some suggestions for you to
hold a successful event.Decide upon your
target audience. The first thing you
should know is your target audience. From
this, …If the budget is small, you may
have to do a lot of the work yourself.
1.Why does the writer say successful and
memorable events don’t just happen?答
案：Because detailed planning is needed.
2.According to the passage, what is the
key factor to make your event successful?
答案：Details.
3.Which of the following statement is NOT
true according to the passage?答案：To
know your limits means you should know
the audience size.
4.What does the first sentence mean in
paragraph 2?答案：To know your target
audience will help you make other
decisions.
5.What’s the theme of the passage?答案：
Planning successful events.
15.Hiring the right employee is a
challenging process for a company. A
ba…ials, skills, and experience are
actually possessed by your candidate.
1.Hiring the wrong employee is expensive,
costly to a company, and time consuming.
答案：T
2.A company has to spend a lot of money
hiring a right employee.答案：F
3.An advertisement with a clear target
will make all candidates lose courage.答
案：F
4.Well designed interview questions can
help you know more about the candidates.
答案：T
5.Work experience is one of the primary
things for an employer to verify in11 / 13
background checking.答案：T
16.PPHC and Gooseneck are two
organizations that do similar community
wor…o trainingor being trained to
prepare for the work you’re going to
do？
1.What are PPHC and Gooseneck？答案：
They are two organizations that do
similar community work.
2.Which degree does Elaine have？答案：
Psychology degree.
3.Which of the following statements is
TRUE according to the passage？答案：
Mark has a clear idea of his job after
the training.
4.How is Mark trained to be prepared for
his work？答案：Both A and B.
5.What is the main idea of the passage？
答案：The importance of training.
17.PPHC and Gooseneck are two
organizations that do similar community
wor… training or being trained to
prepare for the work you’re going to do?
1.What are PPHC and Gooseneck?答案：They
are two organizations that do similar
community work.
2.Which degree does Elaine have?答案：
Psychology degree.
3.Which of the following statements is
TRUE according to the passage?答案：Mark
has a clear idea of his job after the
training.
4.How is Mark trained to be prepared for
his work?答案：Both A and B.
5.What is the main idea of the passage?
答案：The importance of training.
18.People often ask me for suggestions
about how to learn English. As for…he
way you’ re writing. and give you some
suggestions for improvement.
1.The writer learned English in Wuhan
University for about __________________.
答案：a year
2.According to the
writer.__________________ is a good way
to improve your English答案：thinking
in English
3.The underlined phrase “get it over”in
paragraph 3 means
“__________________”in English.答案：
overcome it
4.To the writer’s surprise,his English
improved quickly__________________ .答
案：in America
5.The best title for the passage is
__________________.答案：My English
Leaming Expenence
19.People often ask me for suggestions
about how to learn English. As for…h
others in English because I did not
want to make mistakes. Finally Igot it
over. And while traveling in America,
I’d try to hang out with friends
who…the way you’re writing, and give
you some suggestions for improvement.
1.The writer learned English in Wuhan
University for about
____________________________.答案：a
year
2.According to the
writer,_____________is a good way to
improve your English.答案：thinking in
English
3.The underlined phrase “get it over”
in paragraph 3 means “_________”in
English.答案：overcome it
4.To the writer’s surprise, his English
improved quickly________________ .答
案：in America
5.The best title for the passage is
____________________________.答案：My
English Learning Experience
20.People often ask me for suggestions
about how to learn English. As for…h
others in English because I did not
want to make mistakes. Finally Igot it
over. And while traveling in America,
I’d try to hang out with friends
who…the way you’re writing, and give
you some suggestions for improvement.
1.The writer learned English in Wuhan
University for about
____________________________.答案：a
year
2.According to the
writer,_____________is a good way to
improve your English.答案：thinking in
English
3.The underlined phrase “get it over”
in paragraph 3 means “_________”in
English.答案：overcome it
4.To the writer’s surprise, his English
improved quickly________________ .答
案：in America
5.The best title for the passage is
____________________________.答案：My
English Learning Experience
21.Questionnaires: Advantages &
Disadvantages
Every coin has two … of
poorly educated people might not work
because of reading problems.
1.The advantages of questionnaire are
more than disadvantages.答案：T
2.Questionnaire is the cheapest way for
collecting data from respondents.答案：
F
3.Questionnaires have the advantage of
being analyzed easily through the
computer software.答案：T
4.Questionnaire is suitable for everyone.
答案：F
5.The respondent is usually the same
person you sent the questionnaire to.答
案：F
22.Questionnaires: Advantages &
Disadvantages
Every coin has two … of poorly
educated people might not work because of
reading problems.
1.The advantages of questionnaire are
more than disadvantages.答案：T
2.Questionnaire is the cheapest way for
collecting data from respondents.答案：F
3.Questionnaires have the advantage of
being analyzed easily through the
computer software.答案：T
4.Questionnaire is suitable for everyone.
答案：F
5.The respondent is usually the same
person you sent the questionnaire to.答
案：F
23.Questionnaires: Advantages
Disadvantages
Every coin has two sides and… of poorly
educated people might not work because of
reading problems.
1.The advantages of questionnaire are
more than disadvantages.答案：T
2.Questionnaire is the cheapest way for
collecting data from respondents.答案：F
3.Questionnaires have the advantage of
being analyzed easily through the
computer software答案：T
4.Questionnaire is sultable for everyone.
答案：F
5.The respondent is usually the same
person you sent the questionnaire to答
案：T
24.Stress around interviews is often12 / 13
influenced by our assumptions we
mak…u might consider seeing a doctor
to develop effective countermeasures.
1.[_]_________often influences the
stress around interviews according to
the passage.答案：Anxiety-provoking
thoughts
2.Does one poor answer in an interview
influence a candidate to get ajob？答
案：No.
3.Imagining success help a candidate to
______ levels of anxiety？答案：lower
4.How can we reduce our stress around
interviews？答案：Breathe deeply.
5.When should we go to see a doctor
according the author？答案：When we have
too much stress around interview.
25.Stress around interviews is often
influenced by our assumptions we
mak…u might consider seeing a doctor
to develop effective countermeasures.
1.[_]_________often influences the
stress around interviews according to
the passage?答案：Interviewers’
assumptions
2.Does one poor answer in an interview
influence a candidate to get a job?答
案：No.
3.Imagining success help a candidate to
_________ levels of anxiety.答案：lower
4.How can we reduce our stress around
interviews?答案：Breathe deeply.
5.When should we go to see a doctor
according the author?答案：When we have
too much stress around interview.
26.The Vieira family moved to the United
States in 1981. At that time,
th…reases your knowledge of other
cultures.
Finally, having moremulti
language speakersimproves relationships
between countries. If people from
different cou…eople let themselves
forget their mother language and become
silenced.
1.What is the passage mainly about?答
案：The benefits of learning other
languages.
2.The passage begins with the
experience of the Vieira family in
order to_______.答案：show the problems
of speaking only one language
3.The underlined phrase “multi
language speakers” in paragraph 5
means “people who know ______”.答案：
more than one language
4.According to the passage, if you can
speak more than one language, you
can____.答案：communicate more
independently
5.Based on the last paragraph, which of
the following is the worst?答案：
Forgetting one’s mother language.
27.The Vieira family moved to the
United States in 1981. At that time,
th…reases your knowledge of other
cultures.
Finally, having moremulti
language speakersimproves relationships
between countries. If people from
different cou…eople let themselves
forget their mother language and become
silenced.
1.What is the passage mainly about?答
案：The benefits of learning other
languages.
2.The passage begins with the
experience of the Vieira family in
order to_______.答案：show the problems
of speaking only one language
3.The underlined phrase “multi
language speakers” in paragraph 5
means “people who know ______”.答案：
more than one language
4.According to the passage, if you can
speak more than one language, you
can____.答案：communicate more
independently
5.Based on the last paragraph, which of
the following is the worst?答案：
Forgetting one’s mother language.
28.The houses we live in are very
important. They keep us from being
cold…t. In places it rains much of
the time, houses must keep out the
water
1.Which of the following is NOT
mentioned in the passage?答案：Families
and friends live in the same house.
2.According to the passage, the house
can keep out __________.答案：the wind
and the snow
3.Houses are __________ in sizes and
many ways.答案：different
4.Which of the following is probably
NOT the thing used to build houses?答
案：cotton
5.From the passage we can infer that
people __________.答案：in hot places
like to live the lightly-built houses
to get heat
29.The houses we live in are very
important. They keep us from being
cold…. In places it rains much of the
time, houses must keep out the water.
1.Which of the following is NOT
mentioned in the passage？答案：
Families and friends live in the same
house.
2.According to the passage, the house can
keep out___.答案：Both A and B
3.House s are ____ in sizes and many ways.
答案：different
4.Which of the following probably in NOT
the thing used to build houses?答案：
Cotton.
5.From the passage we can infer that
people____.答案：in hot places like to
live the lightly-built houses to get heat
30.[Q]请根据对话内容判断给出的语句是否正
确，正确的写“T”，错误的写“F”，并将答
案序号写在答题纸上。
Cross training is t…ch employees are
ready for a change based on their age or
performance.
1.Cross training is training an employee
to do a different job in a different
company.答案：F
2.Cross training is beneficial not only
for managers but also for employees.答
案：T
3.Cross training can apply to almost any
position and almost any industry.答案：T
4.When you prepare cross training plans,
the only consideration is the company
benefits.答案：F
5.You can decide which employees to be
cross trained according to their age.答
案：F
31.[Q]请根据对话内容判断给出的语句是否正
确，正确的写“T”，错误的写“F”，并将答
案序号写在答题纸上。
Cross training is t…ch employees are
ready for a change based on their age or
performance.
1.Cross training is training an employee13 / 13
to do a different job in a different
company.答案：F
2.Cross training is beneficial not only
for managers but also for employees.答
案：T
3.Cross training can apply to almost any
position and almost any industry.答案：T
4.Not all employees are suitable to be
cross trained.答案：T
5.You can decide which employees to be
cross trained according to their age.答
案：F
32.[Q]请根据对话内容判断给出的语句是否
正确，正确的写“T”，错误的写“F”，并将
答案序号写在答题纸上。
Feedback from your …above techniques,
and your service and product will
improve overnight.
1.Hotel customers and hotel staff think
the same about breakfast.答案：F
2.A good or bad experience of a customer
in a wheelchair in your shop shows
whether your service is good or not.答
案：T
3.It’s not necessary to know about the
customers’ needs and preferences.答案：F
4.Questionnaires are useful in getting
feedback from customers.答案：T
5.Front-line staff have nothing to do
with improving customer service.答案：F
33.[Q]请根据对话内容判断给出的语句是否
正确，正确的写“T”，错误的写“F”，并将
答案序号写在答题纸上。
Good communication …nderstanding
and cooperation while
successfully
attaining your goals.
1.A message must be understood,
interpreted or delivered correctly with
communication.答案：F
2.When you talk with others you can pay
little attention to your body language.
答案：F
3.The better you are able to understand
others, the better your ability to
communicate.答案：F
4.Before stating your opinions, you’d
better let the speaker finish his or
her talking first.答案：T
5.Don’t argue or debate with others if
you feel angry or displeased.答案：T
34.[Q]请根据对话内容判断给出的语句是否
正确，正确的写“T”，错误的写“F”，并
将答案序号写在答题纸上。
If you take the fol…rs to do once
they’ve read it, such as donate,
purchase services, etc.
1.Before writing the report, you should
gather all the work you have done over
the past year.答案：T
2.The contents of the report should be
selective.答案：T
3.The idiom “a picture is worth a
thousand words” is appropriate here.答
案：T
4.The application of visuals and charts
can make the report more boring.答案：F
5.Ending the report with a strong call
to action will offend he readers.答案：
F
35.[Q]请根据对话内容判断给出的语句是否
正确，正确的写“T”，错误的写“F”，并
将答案序号写在答题纸上。
One morning, Wu Lia…The reform
demands more, but I’m sure it is
helpful. added Zhang Ming.
1.It was easier for Wu Liang to discuss
with other students in class after the
new classroom arrangement.答案：T
2.The school made the reform in order
to offer students more seats to study.
答案：F
3.Wu Liang and her classmates like the
new classroom arrangement.答案：T
4.The reform has demanded more from
teachers.答案：F
5.he best title of this passage may be
New Look in Class答案：T
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