国开电大《管理英语4》形成性考核2答案

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单元自测 2 试题及答案

 

题目顺序是随机的,使用查找功能(CtrlF进行搜索

 

[题目— If you can’t say what you’ ve come to say at the meeting, what’ s the point?—____________________,but I think you might need to change your approach somewhat.

 

[题目— Will you goon a picnic with us tomorrow?—____________________.

 

[题目—____________________identifythe problems that have been occurring?—Well, as you know,the problems we had with Gary caused a lot of friction among the team.

 

[题目—How can youexplain the latest situation?—____________________, I know it is all my fault.

 

[题目—How did yourmeeting go yesterday?— ____________________actually, it was really frustrating.

 

[题目]Effective leadersdistill complex thoughts and strategies into simple, memorable terms__________colleagues and customers can grasp and act upon.

 

[题目]Every time I triedto say something, he would ______ to something else.

 

[题目]He’ s left now,but productivity hasn’ t ______that much.

 

[题目]I think theprimary ______factor is there’ s been so much absence lately.

 

[题目]If demand isrising but the firm __________ from communication failure, then stockswill falland there will be understaffing.

 

[题目 ]In today’ senvironment, __________ people are often burned out, it’ s important foremployeesto have a personal connection with you and the work you believe in.

 

[题目]What you need todo is to keep things short and sweet, just the ______.

 

[题目]When the messagefinally reached the Command Center, it __________ mutated to becomeSend threeand four-pence, we’ re going to a dance.

 

[题目]Who was ______ themeeting

 

二、完型填空 (共 50 分)

 

操作提示:通过下拉选项框选择正确的词汇。

 

WHAT WE HAVE HERE A FAILURETO COMMUNICATEIt is the

 

thing. There are more ways than ever to communicatewith people,yet it sometimes seems like it is more difficult to connect  and stay

 

with anyone.Should you

 

off an email Tap out a text Post aprivate message onFacebook Write on their Facebook wall Skype, poke, ping orconjure them up on a digitaltin can phoneAnd once you reachsomeone, you wonder Is he paying attention How do you know Evenwiththe techno-ease of

 

communication devices, conversations canstill betroublesome. Questions are asked and answered

 

of order. Instructions and directionsgohalf-read. Meetings are botched. Feelings are hurt.

 

二、阅读理解: 根据文章内容, 判断正误 (共 50 分)。

 

HABITS OF HIGHLY EFFECTIVE COMMUNICATORS

 

It’ s no secret that good leaders are alsogood communicators. Indeed, communication andleadership are inextricably tied.How can you galvanize, inspire or guide others if you don’ tcommunicate in aclear, credible and authentic way Here are 5 essential communicationpractices of effective leaders1. Mind thesay-do gap. Trust is the bedrock of effective leadership – your behavior isyoursingle greatest mode of communication, and it must be congruent with what yousay. Ifyour actions don’ t align with your words, you are storing up troublefor the future.2. Make the complex simple. Effective leaders distill complexthoughts and strategies intosimple, memorable terms that colleagues andcustomers can grasp and act upon. The most importantthing is to clarify whatyou want to say, look out for technical jargon and avoid businessspeak, whichadd complexity. Say what you mean in as few words as possible.3. Find your ownvoice. Use language that’ s distinctly your own let your valuescome throughin your communication. Correct use of language and grammar are important,of course, but don’ tbecome overly fixated on eloquence for eloquence’ s sake concentrateon being distinct andreal. People want real, people respect real, people followreal.4. Be visible Visibility is about letting your key stakeholders get a feelfor who youare and what you care about. Don’ t hide behind a computer and onlyinteract with peopleelectronically – see them face to face and voice to voice,and interact with them in a real,substantial way. In today’ s environment, wherepeople are often burned out, it’ s importantfor employees to have a personalconnection with you and the work you believe in. Show thepeople that work foryou that you’ re engaged and that you care about them and their work.5. Listenwith your eyes as well as your ears. Effective communication is a two-wayprocess,and good leaders know how to ask good questions, and then listen withboth their eyes and theirears. Because you are in a position of authority,others may be reluctant to express theirreal opinions to you directly. You won’t always get direct feedback, so you need to also beable to read between thelines and look for the non-verbal cues.

 

操作提示:正确选 T错误选 F

 

1. Communication and leadership don’ talways go hand in hand.

 

2. The say-do gap happens when peoplemisunderstand their leader’ s intention.

 

3. Using technical jargon makes a leaderconvincing.

 

4. Communicating sincerely is always thebest.

 

5. Observation is as important ascommunication when you want to know what people really think.

 

二、阅读理解: 根据文章内容, 完成选择题 (共 50 分)。

 

COMMUNICATION FAILURE

 

The meaning of communication goes a lotdeeper than people often think. Communication isabout conceiving, sending,receiving, and interpreting messages as well as confirming receptionof thesemessages. A failure at any point in this chain can result in ineffectivecommunication.Ineffective communication can be disastrous. There is a famousstory of a British Army Commanderwho sent the message Send reinforcements, we’re going to advance. back to his Command Center,

 

through a long chain of subordinates. Whenthe message finally reached the Command Center,it had mutated to become — Sendthree and four-pence, we’ re going to a dance. The reinforcementsnever arrived.Youcan demonstrate this same principle, albeit on a less dramatic scale, by tryingtoplay Chinese Whispers with more than 20 people. It is highly unlikely thesame message youstarted with will be the one you end with.In a business, thereare three main types of communication failure. Each has its own indicativesigns. The firsttype is known as allocative failure. This occurs when a firm is not gatheringenoughintelligence about its market or (most often) , the information is not reachingthe rightpoints. The firm will not be allocating resources in step with theshifts in demand. If demandis rising but the firm is suffering from allocativecommunication failure, then stocks willfall and there will be understaffing. Ifthe inverse happens, there will be a surplus of stocksand overstaffing. The secondtype is executive failure, where communication to trigger specificevents/actionsis either late, lacking or in error. The symptoms of this are a general lossofdirection in the company or departments, a loss of co-ordination and anincrease in complaintsfrom customers as things happen late or not at all. The finaltype is human failure. This occurs when the general culture of a business ortherelationships between particular individuals or departments do not fostereffectivecommunication. This leads to alienated staff, an increase in staffturnover, an increase inabsenteeism and general frustration among staff.Creativity, especially that which takes placeacross departmental boundaries, islikely to suffer hugely as team synergy slips.

 

操作提示:通过题目后的下拉选项框选择正确

 

1. Confirming reception of the sentmessages means.

 

2. In the famous British Army Commanderstory, which step probably did NOT go wrong in thecommunication chain

 

3. What is Chinese whispers

 

4. Allocative failure does NOT happen when.

 

5. According to the passage, which of thefollowing cases does NOT belong to human failure
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